No, I'm sorry to say it's not Sean Spicer (though I feel like he dealt with enough crisis in his short tenure that he might be qualified). 😉 United Airlines announced today that they're appointing Josh Earnest as Senior Vice President and Chief Communications Officer for the airline. Earnest spent almost his entire career in…
Continue reading: Brilliant: United Appoints Former White House Press Secretary As Chief Communications Officer
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When I saw 'former white house' I thought it was going to be Sean Spicer and thought 'oh good lord!'
You wouldn't expect him to say "the rotten customer experience" and "bumbling copycat team" on the day his appointment is announced, would you? The hire probably means very little other than that they might respond more competently next time they screw up royally.
Earnest should recycle the Obama administration's healthcare soundbites for United:
"If you like your seat, you can keep your seat."
Never a smart move to bring in someone who worked his entire career in government, recipe for incompetence in the real world.
If anybody can spin lies to the public, it'll be a White House crony.
I can't wait to see what Orwellian newspeak he will use for their next "involuntary de-boarding" or "adverse canine traportation incident."
Am the only one that sees an Oscar Wilde reference looming for his next memo?
Corporate speak for lipstick on a pig with their legendary iconic values
Hopefully he has contacts with some good lawyers on retainer
I'm sure there will be another United drama before long
Stormy Daniels lawyer might be a good choice
UAL should focus on fixing the causes of their incidents and blunders at the grass roots level.....when the entire team consistently delivers great product and great service, there would be much less need to compensate for shortcomings with a polished and shined corporate communications strategy. No disrespect intended to the new guy, but its the front lines that form the customers' impressions.
My vote was for the Mooch! Then again, Sarah Huckabee Sanders has the right blend of poor information and unlikeability to really make the job her own.
Snarky left wing political b.s. aside, spokespeople do not a great airline make. United needs to get back to the fundamentals of customer service.
Always had a huge crush on Earest. Very smart, smooth talking, confident man. But I agree with Donna. What the frig he would want that job is beyond me.
Honestly it would have been much more funny for United to hire Scaramucci, and watching him respond to incidents in his trademark foul-mouth hot tempered tirades lol.
He's cute. That's a plus. I admire his courage in taking the job. Hopefully it will work out well for all concerned. It seems as if this job has to be easier than the one at the White House.