What to do when things go wrong?

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Anonymous Guest

December 7, 2015, 7:32 pm

Earlier this year I had the unpleasant experience of been delayed a total of approximately 45 hours due to a mechanical issue and subsequent missed flights while traveling from Paris to Auckland on Emirates. While every delay is different, I suspect there was a better way to handle the issue than to stand in a customer service line for three hours in Paris, just to be told that there were no alternative flights out of Paris (we ended up waiting 20 hours in Paris airport for them to fix the plane) during the whole ordeal we were not even offered a hotel room. We were seated in revenue economy for the first leg, and revenue business class for the second leg (it took a lot of pushing to get them to give us business class for the second leg when they go us new flights). The overall travel time ended up being near 80 hours due to us being routed via perth and Melbourne, with 8 hour stopovers in each city (again, no hotel rooms).

What do you do when faced with delays like this?

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What to do when things go wrong?