Ryanair is proudly one of the world’s most hated airlines. The company knows that passengers fly with the airline for the great fares and nonstop routes, and no matter how much passengers complain, they almost always book Ryanair again.
Well, here’s a funny twist on that — a traveler is ranting about Ryanair, and is receiving approximately zero sympathy online (thanks to PYOK for flagging this).
In this post:
Woman shows up late for Ryanair flight, gets kicked off
An influencer has taken to TikTok for a tear-filled 2.5-minute rant, which has been viewed well over a million times. She claims she will never fly Ryanair again, after she was kicked off a flight out of Porto, Portugal (OPO). According to her own version of events:
- She got to the airport so late that check-in had already closed, and as a result, she had to go through security with her bag that should have been checked
- She was recording as she got to the gate, and the “f******” gate agent saw her recording, so the gate agent demanded that she delete the video, and also remove it from her “recently deleted” folder, saying that if she didn’t comply, the police would be called
- The other gate agent then demanded she pay an extra $75 to gate check her bag, in line with Ryanaiur’s policy
- The woman claims the gate agent gave her “f****** attitude,” despite the influencer claiming she was “super friendly and smiling”
- She agreed to pay the $75 fee to take the bag onto the aircraft, and as she passed the gate agent to board, she called her a “b****”
- At that point she was removed from the flight — “f*** Ryanair, literally never flying with them again, rudest f****** people ever, and they won’t give me a refund, it’s crazy”
I have zero sympathy for this Ryanair passenger
It’s incredibly rare to see the public side with Ryanair over a traveler, but this is something that’s uniting almost everyone. What’s wild is that the above details are all based on the traveler’s version of events, and she doesn’t seem to see how her behavior was wrong:
- Take some accountability for showing up at the airport late
- Recording people in Europe is much more serious than in the United States, and even in the United States, recording airline employees can get you in trouble, and removed from a flight
- Once you start calling airline employees names, don’t expect that they’ll do much for you, especially after everything that happened
Is it possible that the Ryanair gate agent was unfriendly? Yeah, absolutely, Ryanair isn’t exactly a company known for great customer service. But goodness, be realistic about what you’re signing up for when you book a Ryanair flight. I’m sure Ryanair won’t miss her business (well, until Ryanair has the cheapest fare in a market, or is the only airline flying in a market, in which case I’m sure she’ll be back onboard one of their flights).
Bottom line
An American woman ranted about being kicked off a Ryanair flight, seemingly not seeing how her own behavior caused this. She showed up late to the airport, then filmed at the gate, and then called the gate agent a “b****.” I hope Ryanair can make a full financial recovery from not having this woman’s business.
What do you make of this Ryanair rant?
"Influencer"? More like self centered, whiny victim, CUNT !!!
I've scheduled Ryannair this summer because it gives me a cheap, nonstop option for a city pair where land transport isn't an option. I know the rules (when checkin closes, no paper passes, etc.) and woulb never be a pain to staff. It's that simple. BTW, some words of advice: don't p!ss off people who can have you strip searched, handcuffed, or booted off a plane. In general, I find it much easier being a...
I've scheduled Ryannair this summer because it gives me a cheap, nonstop option for a city pair where land transport isn't an option. I know the rules (when checkin closes, no paper passes, etc.) and woulb never be a pain to staff. It's that simple. BTW, some words of advice: don't p!ss off people who can have you strip searched, handcuffed, or booted off a plane. In general, I find it much easier being a guy who avoids p!ssing off people in general (ex wives excluded).
In Europe it’s generally prohibited to record employees without permission. Most airlines have it in their conditions of carriage . It’s also covered by GDPR. In France they also have specific privacy legislation. US Americans of course and an “ influenza “.
I don’t understand people. There’s a lot of of stupid people out there. I worked for an airline at Berlin’s Tegel Airport.
There are rules and there are rules. As a supervisor I had a lot of leeway regarding accomodating passengers who didn’t comply. Regardless if it was check-in or boarding closure, excess baggage, or other regulations. Of course if I could accommodate a passenger I would. Why ruin someone’s day.
If a...
I don’t understand people. There’s a lot of of stupid people out there. I worked for an airline at Berlin’s Tegel Airport.
There are rules and there are rules. As a supervisor I had a lot of leeway regarding accomodating passengers who didn’t comply. Regardless if it was check-in or boarding closure, excess baggage, or other regulations. Of course if I could accommodate a passenger I would. Why ruin someone’s day.
If a passenger is an asshole, however, there was no chance in hell I would bend the rules by one iota. As soon as someone is verbally abusive, they will not board a flight. Some people have to have the last word and often it was a curse. At that point, the passenger is denied boarding, regardless if I had to delay the flight to offload their baggage. Conversely, there are a lot of friendly people who I would bend over backwards for.
How some people don’t understand this, is a mystery to me.
I question the 58k+ people that gave the video a heart.
Ok Ryanair are a bottom end airline but I always find you get at least what you pay for.
Also I have experienced some great staff with them - some genuinely nice - especially when you acknowledge that they have a hard job
100% right how they treated this influencer
Why are you writing about these ppl? This one is clearly an absolute simpleton.
Tho I wouldve sent the video to someone on whatsapp, I certainly woulldnt have deleted it because the gate agent has no power to demand that.
One cannot find a molecule of sympathy for the subject rude, crude and repulsive creature. One thing which she can be assured of is that nobody will ever accuse it of being a Lady …. ;-(
I often wonder if people are getting more entitled and rude because of social media or have they always existed in the same proportion and social media is just revealing them. Cos the number of people who don't see how bad their behaviors are is quite mind boggling.
People love to hate Ryanair but I need to fly from Tirana in Albania to Naples in Italy in September. Ryanair have a nonstop that departs at 10.00am. The legacies would have me departing around 6.00am and take between 5 and 7 hours with a connection. I also don’t have the risk of a missed connection through a congested hub.
The legacies have the same seat pitch as Ryanair.
I paid €19. The cheapest legacy...
People love to hate Ryanair but I need to fly from Tirana in Albania to Naples in Italy in September. Ryanair have a nonstop that departs at 10.00am. The legacies would have me departing around 6.00am and take between 5 and 7 hours with a connection. I also don’t have the risk of a missed connection through a congested hub.
The legacies have the same seat pitch as Ryanair.
I paid €19. The cheapest legacy fare was €159.
I paid €16 for a bundle that includes a full size carry-on and priority boarding. I can pay €16.50 for an exit row. I can preorder a sandwich, snack an a coffee for €12.50 if I wanted to.
They offer a perfectly good product fo great prices. They also have an incredible safety and maintenance record.
I also like that their CEO is a no bullshit guy and is in a public fight with Elon Musk.
Yeah when there are no other direct options you might as well take them.
The lateness and even the recording can be excused, but her rudeness crossed the line. Well done ground staff.
I think rudeness is a requirement for working at Portugese airports. Those employees certainly don't care. Thank goodness she didn't need to clear passport control in Lisbon in the morning.
Isn’t there CCTV at airports and everyone present at an airport is presumed to have agreed to being recorded anyway?
Recording on planes is a different thing and airlines have varying policies on this (there was a good article on OMAAT a few years ago).
Being recorded by public safety and security officials in a public space is not the same thing as being recorded by an individual on their individual, private device - false equivalence, Voian.
Laws of which jurisdiction are you specifically referring to? Care to quote relevant provisions?
Gosh. Everything worked out for her. Despite being late she was able to board and killed her chance by being a b****. The lack of self awareness is astonishing.