American Airlines will be cracking down on violations to the company’s flight attendant appearance standards. This could have some interesting implications.
In this post:
American’s warning to flight attendants
An American Airlines flight service manager has sent a message to flight attendants this week, warning of a new goal of 100% uniform compliance. Here’s the memo:
As we all know, uniform noncompliance is sometimes an element that goes unnoticed and isn’t addressed, effective immediately, American Airlines has a goal of achieving an environment of 100% uniform compliance through 2023.
To help you proudly represent the professional and consistent public image along with American Airlines brand, you will be seeing FSM’s walking through the terminals, positioned at KCM, or visiting Gateside aircraft to promote uniform awareness and standards.
If you happen to be observed non complained in uniform, we will approach you with follow up to include the reason for concern and a non-complaint uniform report will be sent to your FSM for follow up. For more information about American Airlines flight attendant image. Please consult the uniform and image standards located in comply 365, under my publication, collections, go to the document library under uniform, uniform stanards, and image. If you have any questions or concerns, please feel free to contact me.
First of all, wow… the grammar and basic errors here are beyond embarrassing. How can any flight service manager expect to be taken seriously when this is how they communicate?
My take on American enforcing appearance standards
Appearance standards tend to be a pretty consistent issue at US airlines, with many employees not wearing uniforms the way they’re supposed to. Among the “big three” US airlines, I anecdotally find the most issues on this front at American, followed by United, followed by Delta.
If you’re going to have rules, I can appreciate that it makes sense to enforce them, because otherwise what’s the point?
At the same time, I can’t help but think that this might just be counterproductive:
- Keep in mind that American management and the flight attendant union are already undergoing contentious contract negotiations at the moment, and flight attendants are accusing management of dragging its feet
- It’s not going to be good for morale if flight attendants feel like they’re being watched at every turn, and are being written up
- This seems like a silly thing to focus on — why not instead prioritize enforcing service standards rather than appearance standards, because in my opinion that has a much bigger impact on the passenger experience?
Bottom line
An American Airlines flight service manager sent out a memo to flight attendants, warning that 100% uniform compliance is expected in 2023. Managers will be stationing themselves at security checkpoints and in terminals, and will be writing up those not following the rules.
I can’t imagine that this will go over so well, especially given the current contract negotiations going on. To me, this seems like a strange thing to focus on, as morale at the company is already low.
What do you make of American’s appearance standards memo?
My flight from RDU to DFW (9/24) Flight #2683, we had a male flight attendant who was wearing his uniform with ankle high pants, NO socks, and dress shoes. Since when is this the standard uniform for male FAs? I realize this is the latest Fad in fashion but do it on your own time!
Finally!!!!!! It’s not hard folks
All FA’s sign stating they understand and they will comply with the uniform compliance. People get complacent and because no one says anything, people start falling off. We all know that uniform compliance is from the start. Do what you know is required and you don’t have to worry about it. Contract negotiations don’t have anything to do with it.
I disagree with the author of this article in that appearance is everything in fact I'm 38 and I was taught first impressions are what people remember you should always dress your best period ...it doesn't matter if you don't like it, if it doesn't feel good, it isn't cool etc...bottom line people are crying way to much these days if your an employee of a business it's your job to do what your boss...
I disagree with the author of this article in that appearance is everything in fact I'm 38 and I was taught first impressions are what people remember you should always dress your best period ...it doesn't matter if you don't like it, if it doesn't feel good, it isn't cool etc...bottom line people are crying way to much these days if your an employee of a business it's your job to do what your boss ask of you, if you feel strongly enough against what he's asking then maybe it's time to find a new job buy the fact that this is even a topic of discussion in the world now is sad...it seems like everyone is unhappy and complaining these days in the workforce and if this was how people acted just 10 years ago you wouldn't have a job.at the end of the day I will sum it up to this...does it physically or emotionally hurt you to have to CORRECTLY wear the uniform in the way your employer is asking you wear it?I'm assuming the answer is no I can't think of how anyone could have a valid argument to the contrary..ok so that leaves many issues but my guess and it's just a guess is that it's entitlement or simply just lazy which I'm seeing more and more of in the workforce these days people wanting to do what they want and expecting the employers to just allow it because the employees feel they are irreplaceable ..I say just do as your told by your employer and or find another employer if you can't do the request but complaining and writing articles to get people like me to chime in doesn't help you be a better employee only you can do that
Flight attendant many are very rude to passengers and EEO is non what you sale puerco rican Human Resources hate hire cuban African American white Americans puertorican what hate is that why not cuban born in the island cuban born here apply as Americans
Uniforms raise a high standard of who you work for. If you’re not happy with your job then leave. Surely, there’s other jobs that will hire the enthusiast.
This is one of the saddest aspects of our culture now. Nobody wants to look professional anymore! Nurses are a good example. They used to look so professional All In White with their caps. Now they look like the same people they hire to scrub the toilets. I applaud the airline for trying to put their best foot forward and look professional! I just wish this would spread to other Industries as well where people...
This is one of the saddest aspects of our culture now. Nobody wants to look professional anymore! Nurses are a good example. They used to look so professional All In White with their caps. Now they look like the same people they hire to scrub the toilets. I applaud the airline for trying to put their best foot forward and look professional! I just wish this would spread to other Industries as well where people have gotten to where they just look like slobs! And a professional look is just out the window.
The whole point of having rules is to set a higher standard after all appearance is everything on your job.
They will check our physical appearance but they won’t check our “tablets” to see if they are up-to-date with strict FAA standards LOL!! Jokes.
Do you have anyone who understands and can be compliant with the English language? So many errors in a notice of this seriousness is just unacceptable! Who is managing the uniform dress code?
As a former flight attendant with American (as of 2020), I can tell you that this should have been handled a long, long time ago. American over the decades have embarked on this crusade making zero inroads. Of course the reason for this result is the company never following up on what they told the flight attendant corp they would do to those who chose to ignore the warning. Now, the Company again has elected...
As a former flight attendant with American (as of 2020), I can tell you that this should have been handled a long, long time ago. American over the decades have embarked on this crusade making zero inroads. Of course the reason for this result is the company never following up on what they told the flight attendant corp they would do to those who chose to ignore the warning. Now, the Company again has elected to plow the same road, and of course, during contract negotiations. This tactic is certain to fail as did those in the past.
Early in my career the Company had a mechanism in place called un-announced observation rides. These flights had flight service managers from other bases observing flight attendants at a particular base. It was quite effective as the working crew would not recognize the managers on board. The rides monitored the working flight attendants to see if they executed the service according to policy and procedures, as well as observed their adherence to uniform standards and generally how they presented themselves to passengers. That important mechanism was done away years later. As a result, the appearance and service standards have went down the toilet.
Now, in this world of everyone is a victim and of course, an unknown gender; enforcing the most basic policies is challenging. This is primarily due to the fact that American is in lockstep with the non sense woke agenda and the fact that American has gone out of their way to higher not the best of the best, but rather a diversity pick.
One thing to keep in mind is that all employees knew they would be required to wear a uniform; so it is baffling as to why the Company appears to have such a difficult time enforcing the policy. In addition, no Union contract on the property states the company cannot enforce or change at will, and at any time, the uniform standards
I completely agree (regardless of the grammatical errors) with the overall sentiment of this message the FSM is trying to get out.
#1 You have a job... You took the job knowing you had to wear a uniform... Wear the darn uniform!
#2 You have a job... A lot of people don't and wish they did. So, represent that company appropriately!
#3 As a very frequent flyer, I'm sometimes having a problem...
I completely agree (regardless of the grammatical errors) with the overall sentiment of this message the FSM is trying to get out.
#1 You have a job... You took the job knowing you had to wear a uniform... Wear the darn uniform!
#2 You have a job... A lot of people don't and wish they did. So, represent that company appropriately!
#3 As a very frequent flyer, I'm sometimes having a problem knowing who the AA employees are! I see gate agents wearing rainbow colored clothes that don't resemble AA's appearance in any way. I see FA's on board wearing odd sweaters over their uniform and think they're another passenger, until they ask me what I want to drink after we take off.
Please just do what they're asking.... They're not asking a lot!
American Airlines should’ve done this years ago. We recently had a transgendered male flight attendant that was born a man dressed like a woman with hairy legs facial hair pride pins. It was beyond the pale. Beyond unprofessional and unacceptable.
They should also return to Flight attendent "weigh in". The inflight crews are becoming a bit too wide to navigate the aircraft in a safe and comfortable manner without bumping into passengers seated in the aisle seats.
Perhaps the aisles are too narrow or is it people's minds or that too many hang in the aisle and expect they won't be bumped into or perhaps some people love the opportunity to make a troll of themselves!
Less service generally equals less cost and American is pinching every penny these days. My guess is that they are hoping this will give the airline an easy win in how the brand is perceived and if some of the more senior employees choose to retire, that will be an added bonus to profitability (and unfortunately running off the better staff)
In my experience it’s the more junior staff with the more egregious violations, spotted...
Less service generally equals less cost and American is pinching every penny these days. My guess is that they are hoping this will give the airline an easy win in how the brand is perceived and if some of the more senior employees choose to retire, that will be an added bonus to profitability (and unfortunately running off the better staff)
In my experience it’s the more junior staff with the more egregious violations, spotted one last week wearing what I thought were over the ear headphones for the entire flight, but they could have been a personal fan.
If a passenger has an issue the service standard will mean far more than an appearance standard;
Perfect appearance will be meanless to a stranded passenger that gets inferior service.
Inferior service has more of a lasting impression than appearance standards.
What the hell? If your employer says wear a uniform, just wear the d*** uniform. The problem started when the rules went lax. It’s more difficult to reel people in than to keep them in line to begin with. I worry a bit when I board an airline and the staff look a bit off. Then I start wondering about everything else, the pilots, the mechanics, and my luggage!
I wouldn't even comment if this were one, but I've seen a few attendants on various flights looking disheveled.
I know their main job is our safety. Doesn't take that much time and effort to put yourself together and not look sloppy.
I flew American Airlines recently and experienced a situation that surprised me. Weight, an area of compliance is certainly an issue.
A female attendant was so large that her body rubbed my arm each time she walked the aisle. Her shoe heels were certainly not flat but clunky
high heels that sounded like hooves coming down the aisle.
True story - LAX to LHR flight. Crew went for their 'rest' period. Later they then served breakfast. Our lovely FA had her fluffy slippers on, and a full head of hair in big curling rollers, accompanied with half moon glasses. I really thought we might be being filmed for some spoof comedy programme!
Nothing but harassment!! AA’s new regime and rules only apply when it benefits them. No consistency at all!!
Take a lesson from Qatar Airlines, best flight attendants of any airline.
First of all the manager who sent out this notice should be fired! This person who is accusing other staff for basically being lazy, has a lot of nerve given their laziness in writing this notice. I mean it takes a minute to do a spell check. When a notice is sent out that a person could take seriously, then the appropriate disciplinary action should be taken regarding uniform compliance.
I’m a quality management auditor, and an American 2,000,000 miler, y’all are failing across the board.
The most shocking aspect of this edict is the horrid grammar used. As an AA Concierge Key flier for many years, I view flight attendant dress as a reflection of their attitude towards their job, but far more important to me is their attitude towards their customers and their willingness to go the extra mile for them. Without a doubt, however the sender of that announcement should be fired, as it’s composition shows a total lack of professionalism.
Learn correct possessive apostrophe if you’re going to complain about grammar.
Besides not being in uniform, ( on most airlines ) the service Sucks. What happened to the Service, Eastern Airlines, Pan Am, Twa gave you. They don’t even know how to pass out Peanuts & Pretzels. The service has gone way down. My wife flew for 25 years, for Eastern Airlines. It wouldn’t take her long, to whip everyone into shape. And it needs to be done
any improvement in appearance would be an improvement.
I’m a RN and a I always dressed professionally.
I ALWAYS told my kids 1st impressions!
If you dress Professional you act and you will
Be TREATED PROFESSIONALLY!
I really hope so, some FAs look like they are casino waitresses with their mini-skirts and their 4" high heels that make them look so unprofessional. Allbthe FA know their uniform compliance, some just do whatever they want!
I think it is a great move on American Airlines part! When you dress professionally you act professionally it a proven fact. Look around now at all the gross attire that people wear it’s almost borderline obscene! I feel good when I’m surrounded by nicely dressed folks as it gives the impression that they’re not going to be trouble makers, they are people who take the time to have integrity in their appearance! Good job American Airlines!!!
I don’t care if someone is missing a tie or their shoes aren’t compliant. Was the service good? Probably excellent! Did the people writing up these announcements learn basic grammar, punctuation, and how to spell? Apparently not. That’s more alarming to me as a customer, that the people above the pay grade of those getting written up can’t write, spell, or punctuate correctly.
This is absolutely necessary!
Things in many areas in our country have become too sloppy, unprofessional and lack attention to detail. The little things DO matter.
Enough with the “anything goes” mentality.
Having standards is a good thing. It’s not a huge “ask” for a company to start with the request to have their employees look professional. Next, should be the training where all employees will also know how to handle situations...
This is absolutely necessary!
Things in many areas in our country have become too sloppy, unprofessional and lack attention to detail. The little things DO matter.
Enough with the “anything goes” mentality.
Having standards is a good thing. It’s not a huge “ask” for a company to start with the request to have their employees look professional. Next, should be the training where all employees will also know how to handle situations professionally. You have to start somewhere and this is a good -step one!
As American is a as As As American is now a conglomeration of a number of other carriers, uniform appearance is one of the few things that unites crew members. A number of years ago when a mostly more mature group of TWA flight attendants was "on boarded" at AA they were often shocked by the appearance and attitudes of some of the co-workers they encountered. Stories of a Florida based flight attendant who thought...
As American is a as As As American is now a conglomeration of a number of other carriers, uniform appearance is one of the few things that unites crew members. A number of years ago when a mostly more mature group of TWA flight attendants was "on boarded" at AA they were often shocked by the appearance and attitudes of some of the co-workers they encountered. Stories of a Florida based flight attendant who thought her uniform vest look just fine without a shirt beneath it and other crew members who routinely played angry birds during the boarding process were not uncommon. Since the TWA employees were stapled to the bottom of the seniority list they often worked with new hires.
Apart from the importance of uniform consistency to corporate identity and an appearance of professionalism it is also a matter of safety. Who are you going to look to in an emergency if you can't tell the crew members from the passengers?
I worked for American ( retired)and I agree with uniform standards.. standards keep everyone in line and promote a professional appearance you want to be a slob then work somewhere else these standards are in place when folks are hired so should not be a surprise
Absolutely necessary! They way AA crew wear their uniforms is a disgrace for everybody who has pride for their industry; no consistency and class. Crew members who wear crocks, clunky Danskos! Hair all over the place including in my drink ( if it is even offered), long fingernails and inappropriate make up have become a standard for AA. The other day when I traveled to DSW and saw an appropriately dressed crew ( probably because...
Absolutely necessary! They way AA crew wear their uniforms is a disgrace for everybody who has pride for their industry; no consistency and class. Crew members who wear crocks, clunky Danskos! Hair all over the place including in my drink ( if it is even offered), long fingernails and inappropriate make up have become a standard for AA. The other day when I traveled to DSW and saw an appropriately dressed crew ( probably because one of them was on a check ride) it really stuck out.
When one signs up for a job as a flight attendant one should be aware of the schedule ( this early morning flights demanding certain makeup techniques) and requirements. If you like PJ and comfy Birkenstocks all day I suggest a remote employment opportunity.
Time for AA to turn their hands towards many European airlines to see can how modern fashion can meet class!
There is no such thing as American fashion.
Yes there is. Ask all the American designers. Calvin Klein would certainly appreciate your point of view. Not!
I fly American consistently for business travel. This seems odd to me that they are worried about the uniform compliance. I've not witnessed any flight attendant that has not been inappropriately dressed. As an airline I'd be more concerned about service, attitude and promptness.
It's about time! Any criticism of this would be from the f/a's who look like they just crawled out of bed! We hear all the time that compliance will be enforced! It never happens! Saying this will bring down moral is ridiculous! You're in a position that requires a uniform! Look like crap on your own time!
It’s actually spelled ‘morale’.
Please also give the exclamation marks at the end of every bloody sentence a well-deserved holiday.
I am wholeheartedly in agreement with American enforcing their uniform standards. I have seen too many unkempt and unprofessionally attired flight attendants. You know the expectations before you even start training. If you don’t care to wear the uniform properly, then you should perhaps consider another line of work.
Maybe focusing on their service should be a higher priority than uniform compliance. If I could be confident that my flights weren't continuously going to be canceled last minute, my luggage would get to my destination, my ticket price wouldn't be insane, and the flight attendants main concern was my safety & comfort, than I would have no concern regarding what they are wearing. Focus on service and not on the micromanagement of the FA's...
Maybe focusing on their service should be a higher priority than uniform compliance. If I could be confident that my flights weren't continuously going to be canceled last minute, my luggage would get to my destination, my ticket price wouldn't be insane, and the flight attendants main concern was my safety & comfort, than I would have no concern regarding what they are wearing. Focus on service and not on the micromanagement of the FA's heal height... and we'll all be satisfied.
Why the taking the name of "Jesus Christ " in vain JORDAN ? Using religious words as slang is not professional and not American Airlines professional behavior
Not everyone believes in fairy gods mate, and/or gives a rat’s arse about Jesus Christ.
Jesus. Baby cheeses.
Actually, uniform compliance will give the airline and its employees more respect.
Expected behavior, from a person in proper uniform demands respect and better
DRESS LIKE YOU MEAN IT!
I agree! We fly American Airlines 5-10 times a year. We fly international a lot and would like our service to be a great experience. In the past few years it’s not been so good. I was going to cancel out American Airlines credit card from our last experience of cancellation on our flight to scandanavia. It took me 3 hours on the phone from 12:00 midnight to 3:00am in the morning to get on...
I agree! We fly American Airlines 5-10 times a year. We fly international a lot and would like our service to be a great experience. In the past few years it’s not been so good. I was going to cancel out American Airlines credit card from our last experience of cancellation on our flight to scandanavia. It took me 3 hours on the phone from 12:00 midnight to 3:00am in the morning to get on a flight to a close enough place. Was stuck in Dallas from okc.
Our flight was supposed to go to Copenhagen from Dallas to Chicago - Copenhagen.
It was rerouted from Dallas to LaGuardia- Uber to JFK to Stockholm. She said maybe you can get on a train to Copenhagen
I had to book a separate flight from Stockholm to Copenhagen so we don’t miss our tour. Plus pay for the Uber in NY
So Disappointed ! We had spend over $100,000 on our credit card to book this flight and since we used miles we was treated awful.
What is the point of miles if you don’t get treated with respect of the thousands you spend on the credit card. Airlines want you to buy your ticket not use miles. Then make it points on cash back ! Our capital one does and it’s great.
As a 60-70s stewardess I am pleased to hear this. There is nothing wrong with a FA appearing dressed professionally and in sync with their peers AND well versed in safety and serving protocols.. some now a days could also use a long course in customer service. Just saying, it is easier to take instructions from someone who is dressed professionally and gives an aura of authority than someone who looks like they just got off of a 3 day junket.
As a former flight attendant over 42 years of service, I complied with my uniform appearance that Delta requested. That’s part of the job. I have seen lazy flight attendants who can’t even put their waist long hair into a neat hair do. So sad. Look professional for your job, look shabby at home.
Find another decent paying job that takes you around world. I’m paying for professionalism. Why I enjoy Delta. They should all be fired and unions gone. If AA wants too reimburse my fare in first class 80 percent then I’ll except the trash. But AA IS HORRID. WOULD NOT EXPECT DIFFERENT.
I was in the Army for 26-years, where uniform standards HAD to be followed. I also taught Language Arts at a juvenile prison for ten. The person who wrote this would have failed at both.
I’ve seen nose rings as big as the moon , dangling nose rings . Back packs on backs finger nails as long as Cardi B’s. Hair letting loose . Earrings in Lubs from the grizzle to the tips . I remember hair in buns short nails one neutral color, one earring in each lub, no nose rings one ring one watch ,no tattoos showing pocket book and your approved luggage . Heels in terminal flats in A/C. Uniform jackets in terminal. . It’s different.
Flight attendants need to be professional when they’re working . The airlines have lost their professional reputation. If you want a job which pays well then go by their rules . If you don’t like it then buy your dam airlines dress the way you like. I have seen the sloppiness in flight crews increase and the standard they used to hold is disappearing. Along with their customers service to the passengers paying their salaries.
I've seen some cabin crew uniform nightmares on US carriers that I've never seen anywhere else - huge dangly earrings, non-uniform blouses and cardigans, silver running shoes, white running shoes, red running shoes, and my favourite of all was the FA who chewed gum all the way from JFK to LAX.
I think that is important to enforce the uniform rules. Flight crews are our first impression of this profession. I think Covid has relaxed our dress codes now to a sloppy standard that is acceptable. When you look good, you feel good! I have seen the sloppiness in flight crews increase and the standard they used to hold is disappearing.
This is right out of the New Jersey Transit (Bus) playbook, with grammar mistakes and some bus drivers that look like hell, even though a very generous uniform allowance is provided, including shoes.
I’m currently an AA f/a and have been for 37 yrs. Previously Piedmont, US Airways.
I think it is a good idea they start to adhere to the rules. There are guidelines and they need to be followed. In training you are told exactly what you are supposed to wear and how you are to look. No tattoos showing, nose rings, multiple ear piercings and nails should look professional. Many F/As have neglected their...
I’m currently an AA f/a and have been for 37 yrs. Previously Piedmont, US Airways.
I think it is a good idea they start to adhere to the rules. There are guidelines and they need to be followed. In training you are told exactly what you are supposed to wear and how you are to look. No tattoos showing, nose rings, multiple ear piercings and nails should look professional. Many F/As have neglected their appearance and look very sloppy. If you have pose in your appearance you will have pride in the job you are to do. I’m old school.
Kudos to you Donna, I agree with your comments. As a fellow, former USAir/Airways/AA Flight Attendant (early retiree) with 32 years in the industry I have observed the general relaxing of appearance and service standards. My wife who has 39 years with UA, along with senior FA friends at UA and DL, share the same observations. While acknowledging the consequences of Covid precautions, safety requirements and service cutbacks, etc. there is an overall impression of...
Kudos to you Donna, I agree with your comments. As a fellow, former USAir/Airways/AA Flight Attendant (early retiree) with 32 years in the industry I have observed the general relaxing of appearance and service standards. My wife who has 39 years with UA, along with senior FA friends at UA and DL, share the same observations. While acknowledging the consequences of Covid precautions, safety requirements and service cutbacks, etc. there is an overall impression of relaxed standards. A safety professional is initialed respect for their safety training, skills and competency in customer service while balancing the ever growing demands of the traveling public. However, the required appearance goals we observed (weight in proportion to height, approved hairstyles, sans beards/no visible tattoos, nails length, no earings "larger than a dime" just to name a few) are mostly history. IMHO, appearance guidelines should balance realistic corporate and employee expectations of changing social trends. At the same time I appreciate the professional image of a crewmember who takes pride in their work when representing their airline like we did in the legacy PI and US days.
Well, they were aware when they signed up. A uniformed image.
It’s like the military. They were also aware and informed.
As you are condemning AA why don’t you also bring it to the uniformed services!
Have you flown on Southwest lately, ill fitting dirty uniforms, messy hair.
About trying to fix their flight schedule so one can make it to destination on time instead of spending nights involuntary in crappy hotels. I am sure the stewardess is also tired of that. It needs to start from the top not from the bottom. Food vouchers and mileage credits are not pleasing when one is missing weddings, birthdays, funerals and graduations. Yes ,flying is not fun or safe anymore.
We are now close...
About trying to fix their flight schedule so one can make it to destination on time instead of spending nights involuntary in crappy hotels. I am sure the stewardess is also tired of that. It needs to start from the top not from the bottom. Food vouchers and mileage credits are not pleasing when one is missing weddings, birthdays, funerals and graduations. Yes ,flying is not fun or safe anymore.
We are now close to be short on the flight attendants that will be very bad. For some one like me who fly often ,driving starts to look good because each ticket becomes a monthly car payment. I agree flight attendants used to be very impressive but one need to revamp the airline system as a whole.
Professional and clean appearance is the first impression a customer gets, it represents the company and it standards, compliance should be part of every employee sound work ethic. Customer service is also paramount, I've been on many flights where flight attendants show a very poor attitude towards customers, whether they're are not pleased with the company or they bring their problems to work, the customer should not pay the consequences for those issues. Most flight...
Professional and clean appearance is the first impression a customer gets, it represents the company and it standards, compliance should be part of every employee sound work ethic. Customer service is also paramount, I've been on many flights where flight attendants show a very poor attitude towards customers, whether they're are not pleased with the company or they bring their problems to work, the customer should not pay the consequences for those issues. Most flight attendants get paid very well, but I'm sure there are many issues within the company that's affecting their morale. Issues that upper management should look deep into, acknowledge and have the proper leadership to mitigate and find a smart solution.
This should be addressed a long time ago. The standards have fallen drastically. I know this environment encourages this type of behavior and you are going to hear about violation of my rights. If you work for a company you MUST comply with the rules and regulations. Thank you American Airlines for taking a stand.
How about this. More effort into customer service this and most airlines forget who is paying all. Leave this for another time. Good CS will go a long way in these times. Priority please.
FAs. You are wearing a billboard. Wear it appropriately and with respect.
Flying from Boston to Fort Lauderdale recently one of the male FAs had the tie round his head, looked like Rambo. It was a great look and he was exceptionally efficient at pouring tea & coffee. Should be mandatory for all FAs imo
I was an American Airline Stewardess in the 1950’s. We were weighed, checked for girdles, fingernail polish, hair length and polished shoes.
I was proud to wear my uniform, tried to look my best and treat every passenger as a guest. Things have really changed and not for the better. My last flight in October, I was appalled at the lack of service.
Thank goodness we aren't in the 1950s anymore
Life was a lot better in the 1950s than it is now. The social fabric of our society has been ripped apart. Gun violence, drug usage, online pornography, gambling, excessive drinking, disrespect for any type of authority, customs or norms, and political violence rule the day now. Have you been in the high school lately? Chaos.
AA can't be compared to the ME3 for this kind of stuff. (I saw a few comments comparing Qatar and Emirates) They're too cheap. They don't pay for dry cleaning, not even partially. They hardly reimburse for tailoring, which is why a lot of people's uniforms look so ill fitted. Until recently they were telling us not to order new uniform pieces to save them for new hires so you had to wear whatever worn...
AA can't be compared to the ME3 for this kind of stuff. (I saw a few comments comparing Qatar and Emirates) They're too cheap. They don't pay for dry cleaning, not even partially. They hardly reimburse for tailoring, which is why a lot of people's uniforms look so ill fitted. Until recently they were telling us not to order new uniform pieces to save them for new hires so you had to wear whatever worn out mess you had. The uniform belts snap in half if you bend too much. They ran out of coats to order and then they wonder why we're wearing our own (Hint, NYC,PHL,DCA and ORD get pretty cold in winter). The ones that came with the uniform don't seem to be made for weather colder than 45F any way.
I do hope that the uniform standards are considerably more professional than the grammar and syntax of the memo.
I agree 100%! They should be focusing on standards of service and some of there flight attendants attitudes.
I can't believe that anyone thinks this issue merited so much effort on anyone's behalf.
And yet you saw fit to comment.
If you dress professionally you will act professional. It all goes together. I don’t expect millennials or later generations to understand that concept because many have never been held to a standard or taught discipline or a work ethic. That’s why the military wear uniforms.
Yes I agree with you yet no one in the military is standing at the door checking for uniform violations. That seems a bit much when they could be focusing their attention to service.
"Yes I agree with you yet no one in the military is standing at the door checking for uniform violations."
You have obviously never been in the military. From first formation of the day to the last, your uniform is checked by leaders at every level.
Useless comment. You realize millennials are 40 now?
Diddo
OK Boomer.
I was with TWA for 18 6ears and AA for 2 before retirement. At TWA we had pisitive check in. We would be called in without notice.At that time uniforms would be inspected. Also as a Flight Service Manager I could check uniforms of my crew. We were held at high standards. I am shocked at some of the uniform lengths and accessories when I fly as a passenger. Some very tacky
The endless gossiping between attendants when they are sitting in the back not working could use some adjustment too. This has happened within earshot of customers on almost every flight I've been on the last several years and is sometimes horrifyingly personal.
I 100% agree with that!
I totally get looking professional as standards have gone out the window, but is it that important that you must police, airports, KCM, etc,. What are you teaching, and how are you treating individuals? This is a little over the top, wouldn't one think? There were not problems in the past, what is the problem now? Things that make you go .......
Having been so impressed with the appearance of Qatar Airlines flight crew, their impeccable service (even in economy) and their consistently high rankings, one might conclude that all three things are related. It used to feel as if you were entering into a special place when boarding a plane because the crew were so highly groomed and the plane was spotless. Maybe this is actually a first step to improving all aspects of air travel.
I agree with the company on being professionally dressed. That's a given that shouldn't have to be addressed. But there are some who could give a crap about showing up uniformly. That's who the company is looking for.
They are getting their teeth knocked out by pax / seriously it’s a war zone out there and this is what AA is focused on ??
exactly
Steven E +1. The pre flight briefing would be the most appropriate time to reinforce uniform standards.
I think they knew what they signed up for and a sloppy appearance was not on the list. You want to be respected you should maintain your standards. BTW, I flew for 18 years with a major and did what was expected of me along with professionalism.
I have flown over 850k miles with Aa. Over the years, I’ve noticed that the flight attendants look more disheveled, and I even saw one who was almost 80 on the flight. How could she help out in case of emergency what is really concerning how they don’t seem to take pride in how they look for the most part, but they are very friendly. I fly now overseas British Airways, and even when flying...
I have flown over 850k miles with Aa. Over the years, I’ve noticed that the flight attendants look more disheveled, and I even saw one who was almost 80 on the flight. How could she help out in case of emergency what is really concerning how they don’t seem to take pride in how they look for the most part, but they are very friendly. I fly now overseas British Airways, and even when flying all those hours the flight attendants look well, polished and put together so I think some of the US carriers need to follow suit to airlines like British Airways, Lufthansa, Air France, etc. just my own opinion.
I used to work as a Stewardess with a major Airline in Canada. We had strict rules of compliance when it came to our appearance in uniform. We had pride in our deportment and considered ourselves ambassadors of our Airline. However, I realize times have changed, as even passengers do not dress the same for their travels today. Nonetheless, I still believe that if Crews were more professional in their appearance, they would be more...
I used to work as a Stewardess with a major Airline in Canada. We had strict rules of compliance when it came to our appearance in uniform. We had pride in our deportment and considered ourselves ambassadors of our Airline. However, I realize times have changed, as even passengers do not dress the same for their travels today. Nonetheless, I still believe that if Crews were more professional in their appearance, they would be more respected and consequently, perhaps have better interactions with pax. Crews primarily are onboard for any possible emergencies, but they do need to set an example in their deportment as well.
That sound like."Someone bring there Problem from home to the work place or environment ". I could see if this had Happen before the Pandemic. Employees.cannot Perform if Threaten everytime
Spell check, for starters.
America needs to do more than make their flight staff look good--i just took a flight on American and those flight attendants coming out of Florida to LAX were rude and not nice!
Does that gender specific uniform? Just curious?
Having standards and enforcing them should be non-negotiable.
A/A once took great pride in the appearance of employees. I know this because I'm a million miler. US Air on the other hand had the fattest, sloppiest, slovenly crews in the industry. I know this because I traveled a similar number of miles as I did with American.
Doug, the convicted alcoholic CEO didn't demand much of his people and that's what he got.
Ridiculous. If they’re comfortable, they’re happier. My workplace went to a wear jeans whenever you want policy, and the staff were thrilled. Thankfully, they don’t seem to weigh flight attendants anymore. Talk about gatekeeping!
I cannot take that memo seriously. I mean seriously spell check is there to help you. As a frequent AA customer I don't care too much about the uniform. I understand the company cares their brand is professionally & consistently represented. But really that memo is an embarrassment.
Work to the contract. All directions.
I have an issue with so many commas in the memo and then I see you're having the same problem.
Most American flight attendants I've encountered (flying AA 2-4 times a week) look professional. Some of them just sharp. Can't say I've seen too many trying to outdo some of the unbathed passengers.
I have flown nearly a million miles with American. I never remember seeing a FA dressed unprofessionally. I have even complemented them on several occasions on their hair , makeup, or a particular uniform. However I have notice gate attendants who look sloppy. And they have gotten ruder. I actually feel sorry for the FA’s having deal with the unkempt and unwashed passengers who arrive to the airport as though they rolled straight out of...
I have flown nearly a million miles with American. I never remember seeing a FA dressed unprofessionally. I have even complemented them on several occasions on their hair , makeup, or a particular uniform. However I have notice gate attendants who look sloppy. And they have gotten ruder. I actually feel sorry for the FA’s having deal with the unkempt and unwashed passengers who arrive to the airport as though they rolled straight out of bed and grabbed a bus to the airport. It’s SHOCKING how air travelers dress for flights. That brings down my flight experience most. Yes the glamour days of flying are behind us. We are packed into seats like sardines, and no meals are served anymore. But that’s not a
License to show up like a slob. It’s actually more reason to show up bathed and decently dressed given you’re going to be up close and personal with your seat mates
They were doing this right before COVID with the union blessing. If you were written up, the union wouldn’t cover you because the policy is written out black and white. The union also has other things to deal with than people who can’t follow simple instructions. Minor things are fine but the compliance issue is really, really bad overall. People wear whatever jackets they want when the company uniform includes a jacket. I feel like...
They were doing this right before COVID with the union blessing. If you were written up, the union wouldn’t cover you because the policy is written out black and white. The union also has other things to deal with than people who can’t follow simple instructions. Minor things are fine but the compliance issue is really, really bad overall. People wear whatever jackets they want when the company uniform includes a jacket. I feel like with current negotiations, this will become more strict if any new significant pay rises happen. It’s hard to argue when you have a copy of the uniform compliance papers and said, yes, I will comply as part of my job offer. The union got bigger issues to deal with than this
I am at a point now whenever I fly any one of the American airline, I would lower my expectations to keep myself calm. Once I don't try to compare them with international airlines like ANA, Qatar, Singapore, Emirates etc, their service standards aren't actually too bad when I and lucky.
AS A PS: Are you serious with these comments ... It’s not going to be good for morale if flight attendants feel like they’re being watched at every turn, and are being written up
This seems like a silly thing to focus on — why not instead prioritize enforcing service standards rather than appearance standards
They should be watched and they need to be, because they are not nearly close to being good....
AS A PS: Are you serious with these comments ... It’s not going to be good for morale if flight attendants feel like they’re being watched at every turn, and are being written up
This seems like a silly thing to focus on — why not instead prioritize enforcing service standards rather than appearance standards
They should be watched and they need to be, because they are not nearly close to being good. And no it is not a silly things to focus on, this is all part of service standards. Service standards is not just one or two aspects.
About bloody time they take action. I am so fed up of seeing dishevelled and unkempt cabin crew on AA who appear to have no pride in the company they work for. They are the front line and the first appearance. Show respect to the passengers you are attending to. If crew from Australia, Asia, Europe can do it, so can these crew members.
If the company provided quality uniforms that don't fall apart, maybe they'd look better. Many of the uniforms are itchy and toxic.
Management should focus on more important issues like helping with catering issues, passenger misconduct, etc. Support them and their morale will improve. Tear them down and they won't want to take pride in their job.
There is such a disconnect between management and frontline employees it's ridiculous.
Some things never change.
Pride? It's a for-profit company, nothing more. Not a family or a team. Just a job (an underpaid one at that).
I so agree. The flight attendants I. American airlines appear so unprofessional. I did t even feel safe looking at one flight attendant due to hair so long, wild that could cause a bug hazard trying to leave the plane if a fire happened. The overseas airline flight attendants are professional looking and at least act like they enjoy their employment. US nope act like it is a bother to do their job!!!!
Too bad all airline flight attendants aren't as professional as Singapore Airlines. They are beyond exceptional.
It’s interesting to see and compare U.S. carriers to other carriers around the world . This all should be addressed in the preflight briefing when a Manager has the opportunity of addressing the issues and the expectations of the days flight/journey. If not compliant the F/A would be “made aware” of the uniform standards and a note made on their file, and if this continued then a report to their Manager on the ground and...
It’s interesting to see and compare U.S. carriers to other carriers around the world . This all should be addressed in the preflight briefing when a Manager has the opportunity of addressing the issues and the expectations of the days flight/journey. If not compliant the F/A would be “made aware” of the uniform standards and a note made on their file, and if this continued then a report to their Manager on the ground and a warning issued - it used for be three times addressing the same issue and then bye bye thanks for being here. In the Middle East it’s bye bye more quickly
they should accentuate the positive and not dwell so negatively on uniform uniform compliance
As a cna & union member its very important to be on duty & in full uniform ! What ever you choose to do in your life there will always rules some insane others sane good luck in your future
I used to be a flight attendant for American. We had rules as to how we were supposed to wear each uniform piece, jackets in the terminal, flats only on the plane, an occasional weight check & makeup check.
I wasn’t offended in the least. It made us feel professional & therefore we gave quality custom service to our guests. I think this might help get the crews back in the service frame of...
I used to be a flight attendant for American. We had rules as to how we were supposed to wear each uniform piece, jackets in the terminal, flats only on the plane, an occasional weight check & makeup check.
I wasn’t offended in the least. It made us feel professional & therefore we gave quality custom service to our guests. I think this might help get the crews back in the service frame of mind. It’s not enjoyable to fly anymore.
There’s no reason why you can’t prioritize service & uniform compliance issues simultaneously. It should be an alliance.
I've always wanted to be a flight attendant so I've embarked on this journey with passion. I have been saddened by some of the attendants appearance.
I've always loved the flight attendant look as an amblem of pride. I will represent this Airline with devotion and competence when I am hired.
I was on an American flight ILM to IND and the male Flight Attendant was grossly over weight, sloppy in appearance but...
I've always wanted to be a flight attendant so I've embarked on this journey with passion. I have been saddened by some of the attendants appearance.
I've always loved the flight attendant look as an amblem of pride. I will represent this Airline with devotion and competence when I am hired.
I was on an American flight ILM to IND and the male Flight Attendant was grossly over weight, sloppy in appearance but very nice. He was great but impossible to look at without wondering how this appearance and grooming could be ok with American Airlines standard of excellence.
So you’re body shaming? With that approach, your “when I’m hired” attitude sounds more like “if I’m hired.” Personally, I’d never want to work a galley with someone with your sense of ignorance!
That's not body shaming. Body shaming is making fun of people who lost a leg or have a genetic deformity. Being an obese slob is something to be ashamed of.
In general, I don't like to carp about flight attendants. They are among the most poorly paid of major training-requiring professions, and their pay structure (e.g., you don't get paid until pushback) is awful. It's also difficult to look polished after a 15 hours in the air, or look chirpily alert when your body is several time zones away from its natural habitat.
My lone negative experience was with a Delta (ironic, because they...
In general, I don't like to carp about flight attendants. They are among the most poorly paid of major training-requiring professions, and their pay structure (e.g., you don't get paid until pushback) is awful. It's also difficult to look polished after a 15 hours in the air, or look chirpily alert when your body is several time zones away from its natural habitat.
My lone negative experience was with a Delta (ironic, because they usually have the friendliest crews) flight attendant, who was impeccably dressed but was downright dismissive (telling both me and a preceding passenger to not bother her as she needed to eat "just go back to your seat until we come around"). I decided not to complain as she could just be having a bad day but if it happened repeatedly I would.
Oh please, enough of the "the most poorly paid" stuff. They have a uniform that is given to them. There is a way it needs to be worn. End of story. It has nothing to do with being poorly paid it has everything to do with doing as they please. This is not a case of wearing and appearing how you want.
Flight Attendants are required to purchase their own uniforms. The amount is paid through payroll deduction.
A uniform that is given to them? I started with AA as a flight attendant in 1990 and the uniform was $1000, $20 automatically deducted from each paycheck, twice a month. The yearly starting salary at that time was about $20,000 a year. I remember my first paycheck was about $250 after all the deductions (oven mitts, meat thermometer, I'm not kidding), union dues and the $100 or so they charged my parents to non-rev...
A uniform that is given to them? I started with AA as a flight attendant in 1990 and the uniform was $1000, $20 automatically deducted from each paycheck, twice a month. The yearly starting salary at that time was about $20,000 a year. I remember my first paycheck was about $250 after all the deductions (oven mitts, meat thermometer, I'm not kidding), union dues and the $100 or so they charged my parents to non-rev for "free", SLC-DFW-SLC, to attend my graduation. It was pretty brutal after having spent 6 weeks unpaid during training. AA sent about 30 of us on a DC-10 to ORD that afternoon after graduation. We all headed to baggage claim and started calling airport motels and were expected to return to operations in 2 days with an apartment address and a land-line phone contact. Good times.
Echoing those below, I haven't seen many issues either. Most flight attendants are professionally dressed and behave professionally.
I had one Delta flight attendant who looked like she was not wearing any uniform but she could have been a trainee or standby.
There are also other things that have traditionally come under the 'dress code' umbrella (e.g., make up, hair styles) that are now going out of favor.
AA and UA are beyond any hope of redemption re cabin service, which includes crew attire. Just too far gone in the "don't care" lane. There is still hope for DL.
I agree and I don't agree. I just flew AA from LAX to SFO and the flight attendants were great, engaging and fun. But other times it is just terrible. If AA could just apply the standards of their great crews.
As a retired flight attendant, when I first got hired, I felt very fortunate and blessed to be chosen. Yes we all go through the good, ugly and the bad but wearing my assigned uniform made me proud and honor to serve. unfortunately when I travel, I notice the spark of once wanting to be a FA has vanished and not only does it shows being careless on your uniform appearance but it also shows in the attitude.
It’s funny how people will sign up for a career or job and enthusiastically agree to wear a uniform and with pride and then feel as if because they have served an amount of time the company should just turn a blind eye to the fact that a uniform that you agreed to wear from day 1 is no longer being adhered to ! Personally I think people should select a career or job that does not require uniform standards case solved !
While I support uniform standards, I question if this is really from AA. I would in marketing and internal communications in a large corporation and NEVER would something be allowed to be sent out like that. It would go through several levels of legal and copywriting/editing.
Like the direction, questions the actual origin.
You might want to copyedit your own comment before calling the kettle black. Jesus Christ.
LMAO!
In his defense, his comments weren’t sent out as an official memo to a workforce of thousands of people. The memo he discussed was.
Seriously? American's policing uniforms when there are many other issues like oh gee I don't know In Flight Safety for one. Southwest as well has More problems w/many other important issues like cancelling flights, enough pilots/flight attendants to handle those flights & In Flight Safety w/unruly passengers & This is what they focus on?
Just because they want to enforce this doesn't mean they aren't doing other things. I'm pretty sure this large of a company can do a few things at once. They have a division that is in charge of FA's. I'm pretty sure those people doing their jobs won't interfere with the people in charge of hiring pilots, or maintaining planes.
Personally, I believe that American businesses generally are far too lax in the area of professional appearance. Banks, service companies, Customer Service locations and Airlines all tend to be very casual and at times slovenly attired. What's next? Pajama bottoms as acceptable?
I get a much better feeling about a company when I see their 'front line' representatives attired professionally.
Agreed! Starting at the front (uniform compliance appearance) and working toward larger concerns imparts upon employees that details matter and are a part of the job just as cross checks and cabin security. The "Broken Window" campaign of NYC Mayor Giuliani told the public that "behavior" was expected AND enforced. Police progressively turned their attention to larger matters and many ne're do wells acquiesced; those who wouldn't were "removed". It worked there, why shouldn't that...
Agreed! Starting at the front (uniform compliance appearance) and working toward larger concerns imparts upon employees that details matter and are a part of the job just as cross checks and cabin security. The "Broken Window" campaign of NYC Mayor Giuliani told the public that "behavior" was expected AND enforced. Police progressively turned their attention to larger matters and many ne're do wells acquiesced; those who wouldn't were "removed". It worked there, why shouldn't that concept perform similarly in this matter?
that's very true as well.
I've had an AA flight attendant serve me wearing a white dress shirt and khakis. I actually asked him if he is a flight attendant. It felt really weird. There is a reason why airlines have crew uniforms.
Southwest is on the same path.
I remember flying LAX-GRU on AA in 2017 and during breakfast service, one of the middle-aged female FA's clearly looked like she had just woken up. Completely disheveled with bedhead, a cardigan that was mis-buttoned, unintentionally popped collar, and a don't-bother-me attitude. One of the many reasons I avoid AA now.
"...and a don't-bother-me attitude. One of the many reasons I avoid AA now."
This, and not appearance standards, is why I too avoid AA when I can.
"...why not instead prioritize enforcing service standards rather than appearance standards, because in my opinion that has a much bigger impact on the passenger experience?"
Because the level of effort is significantly higher observing and enforcing service standards. Appearance standards can be observed and assessed very quickly - at a major hub a single "uniform police officer" can check the appearance standards of hundreds of Flight Attendants per day, mostly with a casual glance. Service...
"...why not instead prioritize enforcing service standards rather than appearance standards, because in my opinion that has a much bigger impact on the passenger experience?"
Because the level of effort is significantly higher observing and enforcing service standards. Appearance standards can be observed and assessed very quickly - at a major hub a single "uniform police officer" can check the appearance standards of hundreds of Flight Attendants per day, mostly with a casual glance. Service takes a significant amount of effort as the "service police officer" would have to actually take a flight which is time consuming and only a handful of Flight Attendants could be assessed (at most). Not a very good ROI.
What are the FAs wearing that isn't in compliance? A white shirt that wasn't issued by AA? Or are they wearing Speedos and bikinis?
I agree that enforcing active service standards seems like a much better area to focus on.
Same, I'm curious what the most common violations are.
I had a flight attendant recently who wore AirPods most of the flight. I think that would be classified as being out of compliance (or complaint?) with uniform policy.
It could be as simple as too many pins, wrong color scarves / ties, earrings, necklace or rings even.
I was privy to an internal UA presentation (miraculously found a similar presentation online: https://unitedafa.org/docs/uniforms/appearance_standards.pdf) a while ago that specifically laid out what was to be worn during each phase of flight. However, there were so many different options for each of those phases that it was laughable to even have a "standard" at all. But really, it's outlined when a jacked was to be worn, when the jacket could be replaced by an apron,...
I was privy to an internal UA presentation (miraculously found a similar presentation online: https://unitedafa.org/docs/uniforms/appearance_standards.pdf) a while ago that specifically laid out what was to be worn during each phase of flight. However, there were so many different options for each of those phases that it was laughable to even have a "standard" at all. But really, it's outlined when a jacked was to be worn, when the jacket could be replaced by an apron, when they could don the sweater vest, etc.
I was recently on a TATL flight and had brought the FAs a pound of chocolate as a thank you and the FA serving my row took a shine to me and then spent about 15 minutes complaining about how the purser chastised her for wearing non-compliant shoes. So clearly there is some policing and her clogs were, in fact, atrocious, but the uniform regs are already super lax, plus very few FAs look good in the typical "blue business suit" uniforms of AA and UA.
I seen them wearing fluro lycra leggings, untidy uniforms, make up so thick Ru Paul would be embarrassed, skirts so short you wonder why they bothered wearing one, hairstyles that would make Tina Turner envious etc.
I HAVE seen them, or I saw them.
i sit in eco. couldn't care less about the uniform of flight attendants. lol. just hoping my seatmate isn't obese or smells.
I fly American several times a year and have never seen a flight attendant looking untidy or disheveled.
If you want to see bad uniform presentation or low appearance standards, fly on United a few times
@Sharon Kay - +1
Seems like a reasonable thing when the standards are in the contract. Would the Union stand for anything less than 100% performance of the contract details? I didn’t think so.
Enforcing uniform compliance standards was never even brought up when I worked for a major upscale hotel in the 1990’s. We were given full uniforms (the hotel laundered them daily) and I never questioned the uniform standards. It was explained once in orientation and we just complied. I never heard any complaints even though three piece suits get very uncomfortable while actively working for eight or more hours a day. It was an expectation like...
Enforcing uniform compliance standards was never even brought up when I worked for a major upscale hotel in the 1990’s. We were given full uniforms (the hotel laundered them daily) and I never questioned the uniform standards. It was explained once in orientation and we just complied. I never heard any complaints even though three piece suits get very uncomfortable while actively working for eight or more hours a day. It was an expectation like showing up as scheduled is.
It’s too late. It disgusting to see a once beautiful professional do down the drain.
The US3 need to address both uniforms *and* service levels. But I think they're directly related. Employees that feel like they present a professional appearance are generally more likely to have pride in their role/company. But it's not JUST slovenly FAs (of which there are many) that are to blame. The airlines themselves allow way too many variations of the uniform. Pants, skirts, sweaters, vests, etc. On any flight you're likely to count 4-5 variations...
The US3 need to address both uniforms *and* service levels. But I think they're directly related. Employees that feel like they present a professional appearance are generally more likely to have pride in their role/company. But it's not JUST slovenly FAs (of which there are many) that are to blame. The airlines themselves allow way too many variations of the uniform. Pants, skirts, sweaters, vests, etc. On any flight you're likely to count 4-5 variations of the same uniform that is *supposed* to be regulated by portion of flight - such as boarding, service, in-between service, and pre-landing...or some variation thereof (I forget the exact names I saw on an internal .ppt from UA).
But when FAs have the option to wear ill-fitting slacks OR a poorly-hemmed skirt OR a sweater OR a blazer OR a scarf OR [insert other useless uniform item here], it's the antithesis of "uniform". And that's before you factor in the clogs or crummy kitten-heel shoes of various brands/styles. And on top of that, the uniforms themselves are rarely classy looking. Ultimately, that makes a cabin crew on a single flight that has about every possible combination of the uniform and optional accoutrements, and they all look like they're one step up from wearing Hefty sacks.
Somehow every other international airline manages to maintain actual uniformity while the US3 continually fail at one of the basic tenets of having a "uniform".
Monitoring appearance and service standards are not mutually exclusive. Both require the same level of effort. Uniforms by definition should present a consistent professional appearance and reflect a positive image of the airline and its brand.
The memo is so sloppy it's comical that it addresses any sort of compliance or is it complaints?
"why not instead prioritize enforcing service standards rather than appearance standards, because in my opinion that has a much bigger impact on the passenger experience?"
This +1. I don't want FAs in bedraggled looking uniforms, but I rarely see AA FAs where I think "oooh, that looks bad." What I want is a smile and helpful service. Not a sigh when I interrupt a game of CandyCrush.
This a U.S. problem anyone whose flown internationally knows this. Sit in Heathrow and you'll see flight crews that are immaculate in appearance from shoes to hair to make-up. Uniforms pressed like Military in dress uniforms. Then walks past the U.S. carriers crews, totally disheveled in every way.
Your friends a slob do you eat their food?
Mxp-jfk American fans showed up to gate like they just got out of bed. Uniforms/hair a...
This a U.S. problem anyone whose flown internationally knows this. Sit in Heathrow and you'll see flight crews that are immaculate in appearance from shoes to hair to make-up. Uniforms pressed like Military in dress uniforms. Then walks past the U.S. carriers crews, totally disheveled in every way.
Your friends a slob do you eat their food?
Mxp-jfk American fans showed up to gate like they just got out of bed. Uniforms/hair a mess and actually were doing their make-up while waiting for the gate agent. I actually called my wife in NY from Italy to tell her that's how bad it was.
Bring back the weight standards! I'm tired of nearly having my shoulder dislocated by a FA that can't fit down the aisle!
US airlines should hire former military personnel as FA's-at least they know how to wear a uniform.
If your frontline staff, whether gate personnel, FAs, pilots, etc. look sloppy, it leaves an impression of less than professionalism, especially for a business in an industry where professionalism has long been the norm. Plus, uniforms are just that...uniform. If people are going to do their own thing, why have a uniform? As for the union, whatever. Unions are going to complain about something no matter what and try to lower standards and efficiency as...
If your frontline staff, whether gate personnel, FAs, pilots, etc. look sloppy, it leaves an impression of less than professionalism, especially for a business in an industry where professionalism has long been the norm. Plus, uniforms are just that...uniform. If people are going to do their own thing, why have a uniform? As for the union, whatever. Unions are going to complain about something no matter what and try to lower standards and efficiency as much as they can. American should do what is right for the business and not worry about a union that only partially shares that goal. This is not the kind of policy that harms the employees.
I appreciate it when flight crews dress professionally. I feel a sense of safety and comfort when the crew takes their appearance seriously. As an example, the cockpit crew an fly the airplane in jeans and tee shirt. But I wouldn’t want to see that. A pilot in the “military “ type clothing including hat and tie increases my confidence and decreases any flight anxiety.
Sounds like a “you” problem.
Military pilots don’t fly in dress uniform though do they