Air France Denies Serving Fake Kosher Meals: What We Know

Air France Denies Serving Fake Kosher Meals: What We Know

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Earlier, I wrote about how Air France was accused of serving passengers fake kosher meals on a long haul flight. The company has now responded, and has a different version of events than what was claimed. Let’s first discuss the initial claims, and then I’ll share what the company had to say.

Passenger claims Air France crew faked kosher meals

DansDeals reports on an incident that happened last week, on an Air France flight from Mauritius (MRU) to Paris (CDG). A party of eight (ranging in age from three to 73 years old) was traveling together on the flight, with everyone having ordered kosher meals.

When the travelers checked in for their flight, they were informed that their kosher meals weren’t available. After takeoff, a flight attendant reportedly served these passengers meals with “KSML” written on them, which is the standard abbreviation for a kosher meal.

A member of the group quickly realized what had happened — the claim is that the crew had seemingly just taken standard meals, and written “KSML” on them, given that kosher meals weren’t loaded.

While a member of the group warned others not to eat the meals due to them not being kosher, some of the kids had already started to eat. So a complaint was filed with the lead flight attendant, who investigated, and reportedly confirmed that another flight attendant had in fact just written “KSML” on the meals (as I’ll explain below, this is a claim the airline denies).

The lead flight attendant wrote up a report, but all Air France did was send the passengers each a €30 voucher.

Air France’s version of events is a bit different

Here’s the statement that Air France has issued regarding this incident:

Air France is aware of an article reporting the experience of customers regarding the non-compliance of their kosher meal on a flight from Mauritius to Paris CDG. Due to a supply shortage at the local caterer, customers were informed when they arrived at the airport that their special meals would be unavailable and that vegetarian product trays would be provided as a replacement. Once on board, these trays were served to them, marked by the local caterer KSML, purely so that they could be identified by the crew to facilitate service.

Air France regrets this confusing identification and points out that the crew never intended to mislead customers about the quality of the tray offered and that customers were well aware of the vegetarian meal served. The crew also did its utmost to offer them suitable catering items to enable them to eat. In accordance with the company’s commercial policy, customer service proactively sent compensation to customers on arrival at their destination, due to the unavailability of the pre-booked meal.

My take on this puzzling kosher meal situation

As you can see, there are two very different versions of events here. To state the obvious, if the passenger’s version of events is accurate, then that’s completely unacceptable. A crew should never fake a specific meal, as that’s inappropriate, for obvious reasons.

However, the airline rejects that this is what happened. Of course I wasn’t there, so can’t say anything with certainty, though a few thoughts come to mind:

  • The fact that the ground crew proactively communicated to passengers that their kosher meals weren’t loaded suggests to me that the airline was acting in good faith, and trying to find the best solution possible
  • If you ask me, I also don’t think the airline has much responsibility if someone accidentally ate the food as a result of that; it was communicated in advance, and the food was obviously not a standard kosher meal, as it wasn’t wrapped, didn’t have the standard kosher labeling about the kitchen it was prepared in, etc.
  • That being said, I also think that the caterer marking certain meals as “KSML” was a bad move; it’s entirely possible this was well intentioned, but obviously the importance of certain types of catering may have been lost on people working in a foreign, contract catering facility

There’s an additional point I’ll address, regardless of the extent to which the airline was at fault, as I don’t completely agree with Dan’s take on this:

If this were a nut allergy situation, Air France would have a major PR disaster and lawsuit on its hands. Should kosher meals be different?

For these purposes, I do think kosher meals should be treated differently than a nut allergy. That’s not in any way to minimize someone’s sincerely held religious beliefs. However, the stakes are a bit different.

If someone has a nut allergy and is served something in spite of that, they could die. If someone has a dietary restriction or preference, it’s not going to kill them if they’re accidentally served it. Again, that’s not to diminish that someone has a certain belief, but I think we have to value the preservation of life over other preferences and beliefs.

I think this raises another interesting point. What should the appropriate compensation be if a meal with a specific dietary restriction isn’t loaded? Is the €30 per person voucher unreasonable because the kosher meal wasn’t loaded, or because of whatever misunderstanding arose? I can totally understand that the latter is viewed as a bigger issue, but otherwise, I’d say €30 is roughly fair compensation for a special meal not being loaded.

I mean, that’s way more than airlines spend per person on catering, and there’s not an extra cost to order a special meal. I do think if you have a specific dietary restriction (no matter what it is), it’s wise to bring enough of your own food and snacks, just in case it’s not loaded.

It’s especially common to have catering snafus at outstations, and for that matter, you never know when there will be irregular operations, and you’ll be rerouted at the last minute. Heck, I always travel with some extra protein bars that’ll keep me full, since you never know when you’ll be on a delayed flight without food.

Bottom line

A passenger has accused an Air France crew of serving fake kosher meals on a flight from Mauritius to Paris. Passengers had reportedly pre-ordered kosher meals, and were informed before the flight that they wouldn’t be available.

To the surprise of the passengers who had ordered these meals, they were presented with meals that had the “KSML” abbreviation written on them, which is the term for kosher meals. While the passengers claim that the crew had scribbled this on the meals, the airline has a different version of events, and claims that this isn’t true.

Air France explains that it was communicated in advance to passengers that kosher meals hadn’t been properly catered. The intent was that vegetarian meals were provided as replacements, and they had “KSML” marked on them, to indicate which passengers they were intended for. Obviously that wasn’t an acceptable alternative for these passengers, though the airline insists that the communication to passengers was clear, and that the crew wasn’t the party that scribbled this down.

What do you make of this kosher meal situation?

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  1. Henry Young Guest

    It's a surprise not to see accusations of antisemitism flying around. That's the usual form with the polarization baiting that seems to be the norm these days !

  2. Dave Guest

    It sounds like a reasonable response from AF. The vegetarian meals would have been a suitable alternative but it appears that this alternative wasn't properly communicated to the passengers. Supply of inflight catering is a very complex process and depends on all parts of the process to work properly so the passenger gets their meal. Anyone travelling with religious and dietary requirements is at risk of missing out due to these complexities but in the...

    It sounds like a reasonable response from AF. The vegetarian meals would have been a suitable alternative but it appears that this alternative wasn't properly communicated to the passengers. Supply of inflight catering is a very complex process and depends on all parts of the process to work properly so the passenger gets their meal. Anyone travelling with religious and dietary requirements is at risk of missing out due to these complexities but in the majority of cases the airlines get it right.

    1. DT Diamond

      They are not a “suitable alternative”. There are many ways a vegetarian meal can be nonkosher.

  3. flying100 Member

    Well, looks like those people have never flown and don't know how a KSML should be served. A KSML should always be served double wrapped. It should be completely closed and sealed when served.

    If the meal arrives open (even partially) it shouldn't be eaten as it was open when it was heated together with non kosher meals. This is a strict rule.

    I once had a flight on BA club Europe and the FA...

    Well, looks like those people have never flown and don't know how a KSML should be served. A KSML should always be served double wrapped. It should be completely closed and sealed when served.

    If the meal arrives open (even partially) it shouldn't be eaten as it was open when it was heated together with non kosher meals. This is a strict rule.

    I once had a flight on BA club Europe and the FA has opened my families meal and served it on the tray. They thought that presenting it nicely would help us (they meant good and I don't blame them). When I saw that, I quickly told the FA not to open my meal. We got a £50 voucher from BA.

    I then complained to Hermolis (the provider of kosher food from the UK) and BA, that the hot meals are on the same tray as the cold ones (that's usually the case for short haul flights) and this has made the FA open the tray and then serve the meal open. If it would've been two separate trays one for hot and one for cold, they wouldn't open anything and we would've been able to eat it

    This is always the case, you should ALWAYS take with some food and never rely on kosher meal (or any special meal). Mistakes can happen.

    1. Gavin Tiffin Guest

      Well informed. We teach our students, exactly what you said. Kosher meals are very strict. Even is paying for business class, meals are sealed and not touched. It looks poor from a service point of view, but from the customer side, we must follow the regulations.

  4. Michael Lissack Guest

    the KSML marking was to identify the allocated vegetarian meals for those passengers... i do not see AF doing ANYTHING wrong here except perhaps some communication issues (maybe language) and $30 is more than fair. Further, since they were told at check-in they had plenty of time to figure out what to buy to keep themselves adequately nourished. I suspect an attempted "lets embarass them" shakedown by the customers.

    1. Moe Guest

      You assume they were informed at check-in. They clearly have stated that they were not informed. neither of us was there to know if they were indeed informed.

    2. Ben Schlappig OMAAT

      @ Moe -- To be clear, they claim that they *were* informed at check-in. Per what Dan posted:
      "But when she checked in for her flight, they told her that her kosher meals were not available."

  5. BB Guest

    Nothing a bit of money can't fix.

  6. dee Guest

    If it is that important to have special food...bring something of your own as a back-up!!!!

  7. Steve Guest

    Airlines don’t accommodate customers with food allergies. If a customer keeps kosher, they should bring their own food, just like food allergy sufferers do.

  8. DLPTATL Diamond

    Air France failed to board my biz class GF meal out of CDG. The FA alerted me, asked me to see where I had requested the GF meal, awarded me 25,000 Flying Blue miles on the spot. The FA also offered to make me a special tray of anything I wanted from the other meals if I was OK letting him know what I thought that I could safely eat.

  9. derek Guest

    KSM L stands for Khalid Sheik Mohammed Loser. KSM is the 9/11 mastermind.

    Either the Jews are troublemakers trying to make up lies or Air France's meal supplier is doing so. There is no evidence that the Air France flight attendant has a black marker. In fact, AF says it's not them. Right now, not enough data to conclude if the food supplied or the Jews are lying.

    1. BradStPete Diamond

      Ben.....we are putting up with bull$hit from people like this ? unacceptable.

  10. beachfan Guest

    Well, this is a totally different side of the story. Sounds plausible.

    They weren't regular meals, so had to be noted.
    They were going to specific people, so had to be noted.
    The notations aren't really meant for the public.

    If they were told there weren't kosher meals, there is no gripe re: deception. Compensation is a little low.

  11. Klaus_S Member

    Air France serves Heineken, which is kosher. I think 8 beers are equal to a brisket…so that would’ve helped…
    (Not for the children, though.)

  12. Speedbird Guest

    Oh it was vegetarian????? What delicious restrictions prevent Jews from eating vegetarian meals??? If it doesn’t contain non kosher meat/seafood, it is for all intents and purposes a “kosher meal”. I’d consider a vegetarian meal served in lieu of a meal with halal meat to still be a “halal” meal

    1. Dan Guest

      No, a vegetarian meal is not kosher for a wide variety of reasons.

    2. Pete Guest

      There’s “kosher”, as in, “I don’t eat pork or shellfish”, and there’s “Kosher” as in “I strictly adhere to my religious dietary laws and don’t eat anything that’s not officially certified and cooked or prepared by other Jews, with even stricter rules applying for Passover”.

  13. Guillaume Guest

    I simply don't get it - the passenger didn't provide any evidence that AF lied. Yes it's written "KSML" and so what? This is an industry jargon it wasn't written "Kosher Meal".

    And totally agree, religious meals and dietary PREFERENCES are what they are: PREFERENCES. It's not gonna kill you (unlike allergies) if you eat something else. So if you can't deal with other food, then bring your own and stop messing around. And same for Halal, Vegan, etc.

    1. Moe Guest

      Wrong. KSML is induetry wide jargon for Kosher meal. Writing this on a not Kosher meal is deception .

  14. Elly Guest

    Although you mean well, you don't only eat kosher food, so you don't have the sensitivity of what it means when someone tell you it's kosher when it's not kosher.
    It may not be the same as a nut allergy but it's much worse than saying they need more training.

    1. Ben Schlappig OMAAT

      @ Elly -- But wouldn't it be abundantly clear to anyone who keeps kosher that this isn't properly prepared kosher food? Simply writing "KSML" on something doesn't make it kosher. My point is that in terms of avoiding the risk of having something that's "prohibited," it should be much more straightforward than with a nut allergy, no?

    2. Dan Guest

      As I mentioned in the comment below, it would not be clear to a child. And the child, who was seated separately, asked the FA and was told that it was a kosher meal. AF has failed to address this.

      Additionally, many FAs accidentally open the wrapping and plastic, thinking they are doing a favor to the passenger...

    3. Guillaume Guest

      Well the airline said "kosher meals aren't available". So whats the matter?

    4. Pete Guest

      Then don’t misrepresent a non-kosher meal as being kosher. Observant Jews would rather not eat than consume non-kosher food, just as a vegan would just have raw fruit and the salad, or a Jain wouldn’t eat an otherwise-vegan potato curry. Everyone understands that special meals occasionally don’t get loaded, but don’t try to BS passengers into believing their dinner is something it isn’t.

    5. Klaus_S Member

      It is obviously non-kosher. Even children should’ve noticed immediately.

      Besides, according to AF the parents were informed at Check In that there is no Kosher Meal.

  15. Barbarella Guest

    Since when is KSML an official food designation intended for the general public ?
    What "counts" is the information provided by the airline to the customer and the agreement reached with them. Obviously all of this is oral so it's a game of we said they said.

    The only way to prevent this is to have a "decision tree" at the airline that documents the interaction with the PAX where the pax acknowledges...

    Since when is KSML an official food designation intended for the general public ?
    What "counts" is the information provided by the airline to the customer and the agreement reached with them. Obviously all of this is oral so it's a game of we said they said.

    The only way to prevent this is to have a "decision tree" at the airline that documents the interaction with the PAX where the pax acknowledges having received the information and formally agrees to a final outcome. This type of checklist is common in the cockpit and with digital tools should not be too difficult to implement in the cabin and at the gate and even in the booking/check-in management webpages/app so the pax can do it on their own and select the option they want.

    Obviously if they don't like any of the options or do not want to acknowledge their choice to be able to create a scandal later (like seems to be the case here), they are always free not to board.

  16. NN Guest

    Countdown to DansDeals launching a class action lawsuit

  17. Olivier Delestre-Levai Guest

    I am very, very doubtful on the report.
    What was written on the menu card for all passengers? Was it the same food as what got served?
    Because to me, the rest of the tray seems indeed to be packaged the way KSML meals are packaged at Air France, so they information they received onboard might have been wrong.

    1. Klaus_S Member

      No. The rest does not like KSML. From an outstation like MRU I would expect individually wrapped long shelf life food.

  18. DAVID Guest

    George is in the kitchen. You guys know this is wrong. Don't justify it

  19. Ethan Guest

    How is a Kosher meal can be faked, even in appearance? These FAs need to have basic abilities tested.

  20. FNT Delta Diamond Guest

    Imagine if they served a fake Muslim meal.

    1. Ace Guest

      What’s that even supposed to mean?

      Practically every “passenger going karen” story I’ve seen over the last year has been “person outraged by clothing item / colour they perceive as pro-Palestinian”.

    2. Speedbird Guest

      If the “fake Muslim meal” didn’t contain any meat, it wouldn’t be a “fake Muslim meal” as it would be complying with Muslim dietary restrictions. It sounds like the passengers were served a vegetarian meal. A vegetarian meal is a perfectly fine substitute for a meal with halal/kosher meat when the latter is not available

    3. SA Guest

      Exactly! Thank you Speedbird for explaining it to this idiot.

    4. Pete Guest

      Some very religious Muslims won’t eat ANY food other than fruit or raw veges that’s not certified halal, because there may be non-halal gelatine in a desert, for instance, or an alcohol-based product may have been used during preparation. That does seem like excessive precautions to me, but I’m not a religious Muslim.

    5. Klaus_S Member

      Vegetarian is not kosher (e.g. eggs). Vegan is generally kosher but Kosher produce has to be cleaned to specific standards to avoid insects.

      So even if the ingredients are kosher, the preparation probably is not kosher.

    6. flying100 Member

      It also needs to be double wrapped in the oven. If it's not double sealed and it was heated together with non kosher food it can't be eaten

  21. Brent Guest

    It doesn't fix this particular problem, but I think airlines would do themselves a favor by thinking about some universal design principles in their meal preparations. You can't design around every diet, but I suspect you can design more streamlined menus around most. JetBlue does a nice job of this with their Mint menus, but very few other companies seem to be following that model.

    The proper response would have been to offer the vegetarian...

    It doesn't fix this particular problem, but I think airlines would do themselves a favor by thinking about some universal design principles in their meal preparations. You can't design around every diet, but I suspect you can design more streamlined menus around most. JetBlue does a nice job of this with their Mint menus, but very few other companies seem to be following that model.

    The proper response would have been to offer the vegetarian meals as options, being clear about disclosing that they were not properly Kosher. Not everyone is super strict in their diet, but some people are. Let them tell you what they are willing to do.

    There are some other problems here. It would be great if the airline would give you notice when they can't meet a meal request so that you know to plan to bring something. Airports are also terrible places to either bring in food from outside sources or to buy food for special diets. Getting on a 10 hour flight with no edible food for your religious practices after being trapped in an airport two hours prior to that is just not humane.

  22. Ben Guest

    Maybe bring your own food??

  23. KDR Reid Guest

    They’ll get over it. No one died. Move on.

  24. FF Guest

    Also many ppl order kosher for allergy purposes knowing that kosher rules dont allow for shellfish or mixing meat and milk - so yeah there is a parallel to nut free meals.

  25. Endre Guest

    It’s a H8 crime against Jewish people, nothing else. The West has normalized and excused far too often antisemitism.

    1. tda1986 Diamond

      Hate crimes require specific intent with animus against a protected group. (E.g., The flight attendant did this specifically to harm the passengers at issue because they are Jewish.). Nothing in this article at least would seem to support that conclusion here.

  26. George Guest

    30€ is absurd.

    I realize that Jews are regularly discriminated against by the woke DEI crowd like yourself but imagine this being a hate crime against the Halal. Damages for the deception should run in the hundreds of thousands. I can only imagine that the crew did not think that Jews were worthy of respect when they did this.

    Even if there was no deception, the idea that not being fed on an 11-hour...

    30€ is absurd.

    I realize that Jews are regularly discriminated against by the woke DEI crowd like yourself but imagine this being a hate crime against the Halal. Damages for the deception should run in the hundreds of thousands. I can only imagine that the crew did not think that Jews were worthy of respect when they did this.

    Even if there was no deception, the idea that not being fed on an 11-hour flight is only worth 30€ is absurd. Certainly the discomfort is worth thousands without getting into the deceptive and discriminatory nature of Air France's crime.

    1. TravelinWilly Diamond

      You lost any argument and credibility at “woke.”

      Do better.

    2. Nb Guest

      Imagine not making a drama about it? Bring Kosher or Halal or whatever stuff you guys believe on man made books?
      Life would be soooo much easier :)

    3. James Guest

      "Woke DEI crowd" - seriously? Why even bring this into this?

  27. derek Guest

    Could they have been served water, crackers, and maybe wine?

    1. Klaus_S Member

      - Bottled water and seltzer do not pose any kashrus concerns, unless they are flavored.

      - Wine: unless it’s kosher wine (served in a kosher glass) the answer is: no.

      - crackers: yes, there are kosher crackers (e.g. TUC).

      - Beer: German beer is because of purity regulations, generally kosher.

  28. Jorgechavez Guest

    If I were to guess, I'd say they were served an Indian vegetarian meal.

  29. JG New Member

    My gut reaction, wanting to give the FAs the benefit of the doubt, is that this was a matter of things getting lost in translation. It looks like they were given vegetarian meals, which some Jews who keep kosher would be fine with. I would think that writing KSML on them was only meant to help the FAs set them aside. Now the FAs should have explained to the passengers that they were missing kosher...

    My gut reaction, wanting to give the FAs the benefit of the doubt, is that this was a matter of things getting lost in translation. It looks like they were given vegetarian meals, which some Jews who keep kosher would be fine with. I would think that writing KSML on them was only meant to help the FAs set them aside. Now the FAs should have explained to the passengers that they were missing kosher meals on the flight but they could offer them a vegetarian meal if they wanted.

  30. I’m in the group chat Guest

    All the brokers about to show out in these comments lmao

  31. Dan Guest

    Hey Lucky, thanks for covering this concerning story.

    A few points of clarification.

    1. While most adults would probably realize this wasn't a legit kosher meal, it was kids sitting separately that ate it. They did that only asking the FA if they were kosher meals, which she confirmed.

    Additionally, some FAs do occasionally unseal meals, thinking they're doing a favor. This even happened to me in LH F, without the FA realizing it made...

    Hey Lucky, thanks for covering this concerning story.

    A few points of clarification.

    1. While most adults would probably realize this wasn't a legit kosher meal, it was kids sitting separately that ate it. They did that only asking the FA if they were kosher meals, which she confirmed.

    Additionally, some FAs do occasionally unseal meals, thinking they're doing a favor. This even happened to me in LH F, without the FA realizing it made the meal no longer edible for a religious Jew.

    2. My take is not that this is the same as a nut allergy, but this is still fraudulent and deceptive behavior. Everyone understands that's not acceptable for an allergy, hence my question if other meals should be different? FA's ALL understand you can't fake a nut-free meal and they are trained for that. The same principles in training should also be applied to kosher and other special meals. Fraud is fraud.

    3. There is of course a deeper level to this that gets into the spiritual and emotional harm for a practicing Jew to eat non-kosher, but I didn't delve into that as it's not the correct venue. But as you can imagine, this behavior is more outrageous to someone that is strict with kosher dietary laws.

    4. The compensation isn't the concern here, it's the complete lack of response from Air France to the passenger or our media inquiries on what will be done to prevent this from happening again. Is the airline taking this seriously? Was the FA retrained? Will other FAs be trained not to do this?

    1. Klaus_S Member

      Hi Dan,

      Thanks for this post. It saves me a lot of writing.

      Personal opinion:
      1)
      It’s not completely unheard of that KSML is not loaded (or inedible as the seal is broken): thus, it’s wise to always carry some emergency food in the hand luggage.

      2)
      What the FA did is just stupid and unnecessary. She should’ve pro actively informed the passengers to find a solution (e.g. finding some sealed Tuc...

      Hi Dan,

      Thanks for this post. It saves me a lot of writing.

      Personal opinion:
      1)
      It’s not completely unheard of that KSML is not loaded (or inedible as the seal is broken): thus, it’s wise to always carry some emergency food in the hand luggage.

      2)
      What the FA did is just stupid and unnecessary. She should’ve pro actively informed the passengers to find a solution (e.g. finding some sealed Tuc Crackers that are kosher or providing a kosher foodbox and compensation after the flight).

    2. Dan Guest

      1. For sure. The passenger explained in this thread why they didn't have food for the flight:

      https://forums.dansdeals.com/index.php?topic=139447.msg2918366#msg2918366

      2. Yup, that happens all the time and there's no story if that happens.

  32. Lee Guest

    Ben, your nut allergy example is on point. It doesn't matter what the food restriction is, it's a food restriction. This happened to my wife at a hotel. After noting an allergy on a food order, the cook ran out of a non-allergen substitute and so he prepared the order with the allergen product. Something tipped her off that the order contained the allergen and didn't eat it. While the hotel was apologetic, we couldn't trust them again.

  33. MK Guest

    I can't tell if your small minded... or your mind is just small...

  34. RJ Guest

    If this happened with Halal meals.... and the muslim passengers making a scandal, they would have landed the plane for act of terrorism. Just saying.

    1. SA Guest

      try harder - your islamophobia is not kosher enough

  35. Arps Diamond

    I do not recognize religion. Religion is not like race or gender where you don’t get to choose what you are. Being religious is a choice. Millennia ago it was a fair and rational choice. Today we have modern science. If you choose to be religious, why should others respect that. You are actually holding the world back as almost all objections to abortion or gay rights are rooted in religion.

    1. TB Guest

      Where do you stand on, for instance, people being vegetarian? That’s a choice too but, by your logic, does not need to be respected.

    2. James Guest

      It's a meal @arps, not an objection to gay rights or abortion. For sure, no one is forced to "respect" others religious choices. But if Air France states that it will, indeed, offer these kind of meals, then it should fulfil its promise to the passenger.

  36. Yitzchok Guest

    Ben, as an Orthodox Jew that has never eaten anything not kosher in life, to be fooled into eating something not kosher, it’s a lifetime damage that can’t be fixed with a $30 voucher, we pay millions to keep this law, you think a $30 voucher will compensate for anything???

    I think ignorance is what plays here, it’s impossible to understand (I assume) this if you don’t live it and to see Air France completely ignore the story makes you blood boil!!!

    1. Jeff Guest

      I am an Orthodox Jew and my father is an Orthodox Rabbi. According to him, if you eat trefe (non-Kosher) food under these circumstances, it does not cause "Lifetime damage" because it was no fault of your own. It would be the same as if you had to eat trefe to survive - there is dispensation in the Talmud for such actions. Don't be so dramatic. On the other hand, the F/A should be re-trained.

    2. Sel, D. Guest

      As a Jew, I’m questioning if you are one of us. It clearly states €30, which is about 5.5 shekels more.

    3. Wim Guest

      You using a book with fairytales as guidance how to arrange your life (and probably finding creative ways to circumvent the spirit of the fairytales) sounds like a you problem and not an us or them problem tbh.

    4. Klaus_S Member

      Yitzchok,
      Yes, I understand that it is a spiritual damage?
      But my understanding is that one who accidentally eats non-kosher food or is forced to do so will not suffer the effects of timtum halev.

    5. P. K. Guest

      Thats only true about a drabanan

    6. Eve Guest

      Eating non kosher does lifetime damage? Over dramatization much? Over reaction much? Anger management therapy needed much?

  37. JJ Guest

    "If someone has a nut allergy and is served something in spite of that, they could die. If someone has a dietary restriction or preference, it’s not going to kill them if they’re accidentally served it."

    I think the issue is more about the deception rather than who was served what meal. I dont think its helpful to start ranking what sorts of deception are worse than others.

    1. Ben Schlappig OMAAT

      @ JJ -- I'm not here to rank types of deception. My point is simply to respond to a question that was raised, and to point out that in the case of soemone with an allergy, it goes beyond deception, as it's also life threatening. That adds an extra layer of concern, if you ask me.

    2. JJ Guest

      @Ben - I see where you are coming from but just saying this is a slippery slope. Where would serving a vegetarian a non-veg meal stand? How about serving some who is lactose intolerant a meal with diary? Not life threatening but could cause discomfort. Or a diabetic a non-diabetic meal? Again, not life threating but could impact their health.

    3. Sarah Ramkissoon Guest

      My dad is East Indian/Hindu and vegetarian. This scenario happens to him sometimes ie vegetarian meal is not loaded or he is incorrectly served a non-veg meal. Most of the times that an error occurs he is made aware, or he recognizes the error himself before eating. A few times he has taken a bite or two before realizing it. There is provision in the Hindu religion to forgive eating meat in error. I am...

      My dad is East Indian/Hindu and vegetarian. This scenario happens to him sometimes ie vegetarian meal is not loaded or he is incorrectly served a non-veg meal. Most of the times that an error occurs he is made aware, or he recognizes the error himself before eating. A few times he has taken a bite or two before realizing it. There is provision in the Hindu religion to forgive eating meat in error. I am not religious and have an anaphylactic allergy to pineapples and quinoa. There is no provision made by airlines for such allergies so I walk with my own food iften, especially on long flights. Or I request safe items like bread snd butter. In this case I think the 30 is insufficient, not as much for the missed meals but for the deception, and cluelessness in AF not acknowledging and apologizing /remediating the situation effectively. The FA who wrote on the meals deprived the passengers of making an informed choice. That I find egregious.

  38. Mak Guest

    The question to ask isn't what the reaction would be if this was a nut allergy, but what the reaction would be if it was a Halal meal that was faked. I think we could all imagine the level of outrage in France, if not riots and violence, that would attend such a happenstance - particularly given the bloody fallout after Charlie Hebdo published a cartoon disrespectful to Islam.

    1. MK Guest

      I can't tell if your small minded... or your mind is just small..

    1. Never In Doubt Guest

      Epic headline fumble by Ben.

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Yitzchok Guest

Ben, as an Orthodox Jew that has never eaten anything not kosher in life, to be fooled into eating something not kosher, it’s a lifetime damage that can’t be fixed with a $30 voucher, we pay millions to keep this law, you think a $30 voucher will compensate for anything??? I think ignorance is what plays here, it’s impossible to understand (I assume) this if you don’t live it and to see Air France completely ignore the story makes you blood boil!!!

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DLPTATL Diamond

Air France failed to board my biz class GF meal out of CDG. The FA alerted me, asked me to see where I had requested the GF meal, awarded me 25,000 Flying Blue miles on the spot. The FA also offered to make me a special tray of anything I wanted from the other meals if I was OK letting him know what I thought that I could safely eat.

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Pete Guest

There’s “kosher”, as in, “I don’t eat pork or shellfish”, and there’s “Kosher” as in “I strictly adhere to my religious dietary laws and don’t eat anything that’s not officially certified and cooked or prepared by other Jews, with even stricter rules applying for Passover”.

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