While the integration of Marriott and Starwood’s loyalty programs took place over the weekend, there are still lots and lots of glitches. This integration is obviously a massive undertaking, so when I get comments from readers about how some account info isn’t correct, my suggestion is to simply wait a few days and hope that it corrects itself.

But there is something else that is really confusing people, that people didn’t know was necessary going into the integration. You actually have to manually combine your Marriott Rewards and Starwood Preferred Guest accounts. This is something you’re supposed to do following the introduction of the program.

This is confusing since many of us had linked our accounts prior to the program merger, in order to status match and transfer points. So it’s a bit odd that you now have to link them again. […]

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