Delays With New SPG Amex Luxury Cards

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Update: This offer for the Starwood Preferred Guest® Business Credit Card from American Express has expired. Learn more about the current offers here.


On August 23 the SPG Luxury Card was introduced, which is the new premium credit card with a $450 annual fee.

The card offers the following perks:

  • A $300 annual SPG and Marriott statement credit; each year you’ll get a $300 credit that will be applied when you spend that amount at a Marriott or SPG hotel
  • An anniversary free night award that can be redeemed at a property costing up to 50,000 points per night
  • Platinum Elite status when you spend $75,000 on the card in a calendar year
  • Complimentary Gold Elite status for as long as you have the card
  • Starting in 2019 you earn 15 elite qualifying nights per year just for having the card (you can receive this benefit for at most one card)
  • A Priority Pass Select membership that allows you to take up to two guests into eligible lounges
  • TSA Pre-Check or Global Entry fee credit once every four years
  • Premium internet access when staying at Marriott and SPG hotels
  • Complimentary Boingo wifi on up to four devices at over a million hotspots around the world

As I explained, I think the card is reasonably rewarding, though I don’t think it’s for everyone. The welcome bonus isn’t that huge (the Starwood Preferred Guest® Business Credit Card from American Express has a similar welcome bonus, and the $95 annual fee is waived for the first year), though what I do find interesting is that many people are receiving upgrade offers on their existing Starwood Preferred Guest® Credit Card from American Express, and in some cases those upgrade offers are as big as the standard welcome bonus.

Anyway, I’ve just received word from American Express that apparently demand for this card has been higher than expected, and as a result members should expect a delay in receiving their SPG Luxury Card. Here’s Amex’s statement:

Due to high demand for the new Starwood Preferred Guest® American Express Luxury Card, we are currently experiencing delays in delivering the new Luxury Card design to upgraded Card Members and some new Card Members. These Card Members can expect to receive their new Starwood Preferred Guest American Express Luxury Card in the mail by the end of October.

In the meantime:

  • Impacted new Starwood Preferred Guest American Express Luxury Card Members can expect to receive an interim Card design in the mail within 10 days of being approved for the Card. These interim Card designs will provide access to all of the great benefits and rewards of the new Starwood Preferred Guest American Express Luxury Card. Card Members can use these cards immediately online or at point of sale. If eligible for a Welcome Bonus, any eligible purchases made on this Card will count toward the Welcome Bonus spend threshold.
  • Current Starwood Preferred Guest American Express Card Members who upgraded to the new Luxury Card can continue to use their current Starwood Preferred Guest American Express Cards, which will provide access to all of the great benefits and rewards of the new Starwood Preferred Guest Luxury Card. Card Members can use these cards immediately online or at point of sale. If eligible for an upgrade bonus offer, any eligible purchases made on the current Card from the time of upgrade will count toward the bonus spend threshold.

We apologize for any inconvenience.

I wasn’t aware that the card was made of any sort of special material, but I guess it is, or else this wouldn’t be an issue. But it also makes me wonder what kind of material it’s even made of, because a delay of nearly two months is significant.

So if you upgraded your card from the Starwood Preferred Guest® Credit Card from American Express, the good news is that you can keep using your existing card and any eligible spend will count towards an upgrade offer. If you applied for a new card, you can expect a temporary card within 10 days of applying, and then the new card by late October.

Has anyone who applied for the SPG Luxury Card received their card in the mail yet?

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Comments

  1. I got mine on Monday so I can tell you it is a very thin plastic credit card that just says SPG. Nothing special if you ask me.

  2. I received mine two days after I applied/approved by UPS/FedEx overnight delivery. I was a bit surprised it was standard plastic given its annual fee and given the Marriott Premier Plus having a much lower fee yet being metal, but I guess this explains it.

  3. Same here. It’s not made of any unique material (kind of surprised) and got it via UPS overnight like 2 days after I applied.

  4. I wonder if all the new cards have been delayed in arrival , so the people that already received their cards are temporary ones?

  5. Maybe they’re just trying to create fake buzz to get the articles written about it like Sapphire Reserve did.

  6. Also applied day one and asked for UPS overnight, so got it a few days back. Nothing special…it’s plastic and looks very similar to the standard card…..I was expecting metal….

  7. I received 100k upgrade offer. It seems as though the $300 travel credit is available right away? But if I sign up for new card the 100K bonus is AFTER renewal. Does anyone know?

  8. I work in card manufacturing and it could be anything: delayed delivery of a specific ink, plastic or hologram, prioritizing a more lucrative contract over this one, reduced capacity because of a damaged piece of equipment. If it’s a metal card, they are made by a company in New Jersey.

  9. It did not seem like there was stampede to get this card, so that it is surprising to hear that the demand has exceeded what they’d expected, unless their expectation was fairly low…

    …or maybe the company wants to create the impression of a ‘stampede’ to increase interest for a lackluster card? Just wondering…

  10. The card benefits don’t seem to justify a ‘high demand.’ 100k Marriott points? Garbage for a $450 card. But I took it because I crammed a lot of spend onto the old SPG before 8/1.

    Has anyone managed to confirm that 75K spend BEFORE the upgrade will get Platinum AFTER the upgrade?

  11. @ Lucky – have you been able to get a definitive answer on when $300 credit starts for upgraded cards – upon upgrading / after prorated annual fee is charged / when first full annual fee is charged?

    FWIW, upgraded immediately but no card yet.

  12. i upgraded the card and waited a day it didn’t show up but then called the next day to get it overnight on Saturday and then i got it on Tuesday. Nothing too exciting but they sent me one without contactless payment but then i called in and requested contactless payment version.

  13. If one is already spending $300 out of pocket at Marriott/SPG properties (for the $300 credit) then the remaining $150 is not bad for a 50k valued property. Most everything else I already have on another card except the wi-fi and I have higher status thru stays that what the card gives. Just gets down to where it is on ones priority list. For me I’m going to go for airline bonuses or as Lucky is doing – get the Radisson card and let the annual points build up over time for some of the European hotels that are decent.

  14. I upgraded on the 23rd but have yet to receive the card in the mail. Honestly, I’m most interested in getting my Priority Pass card before I enter a month of traveling in two weeks. Also, I received an email offering 15,000 points for upgrading, but the link didn’t work because I already upgraded. I called the service line, and they said there was nothing they could do, but he gave me 3,000 points. Extremely annoying, but at least I got something.

  15. Got the card in the mail Monday. It’s a very basic plastic with SPG as others have mentioned. Perhaps this is the “interim” card they discuss? I was a little surprised how plain it was and non-metal.

  16. I applied for mine on Aug 25, got it in the mail today. I’m a little upset though – I was expecting to qualify immediately for Platinum Elite status because of the $75k in spending this year, but then I read some of the documentation saying that it will take between 12-16 weeks!! for it to apply. Feeling left a bit high and dry as that was my prime insentive, especially with all the problems going on with the Marriott/Starwood Rewards merger.

  17. Got mine several days ago, the printing was a disaster (my name on the front of the card was easily scratched right off). Asked for a replacement to be overnighted; that one arrived yesterday and is fine. Both had the new, updated design (which looks good IMO), but are a very cheap plastic. However, perhaps it’s this newer / cleaner print design that’s new? I’m assuming these ‘temporary cards’ are machine punched like the $95 AF SPG cards if the printing materials for the refreshed design are low. That’s my guess, but again, both cards I received sported the new deisng.

  18. They just creating a fake buzz! That’s just their tactics. It reminds me of a whore acting like she is tight down there! lol
    Soon they will acknowledge it has been a big failure when they see all those card cancellations after people using the points and the anniversary night. Not a keeper card. It is disappointing. They had a good chance to make this card a real travel card but they blew it.

  19. I’m not sure why people expected a metal card. Amex only makes two metal cards – Platinum and Centurion. Their other high fee cards (Reserve and Aspire) are plastic. If the final card is metal, that would be nice, but there is not a precedent for it within Amex

  20. I don’t understand why people care what their credit card looks like. It’s a credit card. Is this a status thing, like, when you pull out a shiny fancy metal credit card people know you’re rich and not maxing out the small amount of credit you have?

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