USA Today has a really cool article today about Hyatt and what they’re doing to innovate the hotel industry. No doubt Hyatt deserves a ton of credit for their creativity as of late. I still love InterContinental and Priority Club, though I’ve made nearly 50 stays at Hyatt properties since March. They’re just incredibly customer friendly and have some really neat brands and great promotions. If only they had more locations.
There’s one part of the article that just makes absolutely no sense to me, quoting the union that represents many of the employees:
At Hyatt Place, housekeeping has changed for good.
The chain gives guests the option of declining daily room cleaning, which is the most costly option for a hotel owner. Guests can accept a lighter, faster cleaning, which includes having their trash removed, beds remade with the same sheets and bathroom towels hung back on racks.
Workers don’t like the changes because reduced services mean fewer hours on the job, says Annemarie Strassel, spokeswoman for Unite Here, the union that represents Hyatt workers in 17 states and last week organized protests against Hyatt hotels in 15 cities.
Housekeepers also say the practice is more work because they have to clean up a two- or three-day mess in the same amount of time.
“It’s created a double burden on workers by both eliminating jobs and creating conditions for housekeepers that are unsafe,” Strassel says.
So it means fewer hours yet more work? While hotels are no doubt trying to cut costs nowadays, I don’t think the level of effort exerted by housekeepers is all that variable. I think they perform at a consistent level regardless of how busy they are, and if they can’t finish everything in a day, the hotel is stuck giving out more hours to employees or hiring more people.
And this creates unsafe working conditions?!?
But a great article nonetheless…