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Answers (2)

I have a question regarding SPG Suite Night Awards.

I have a question regarding SPG Suite Night Awards.

  1. Anonymous

    Hi Ben

    I have a question regarding SPG Suite Night Awards. Could you help me understand them a bit more with your explanation. So far what I understand in simple language is that a suite night award gets me an upgrade to a suite. Now I have 2 questions for 2 scenarios :

    1. If I’m booked in a basic/standard room, do I get upgraded to the standard suite or the highest available suite ?
    2. If I’m booked in a standard/midlevel suite, do I get upgraded to any higher category or maybe even the highest available category or is there a limit to how many levels higher upgrade they provide even if every suite category is widely available.

    Lastly, just a general one regarding SNA. If my SNA certificate c;ears, does the hotel inform me in advance what room I’ve been upgraded to. If yes and if I do not like the upgrade, can I cancel the SNA ?

    I know those are quite a few questions but it would be great to have your expert opinion rather than waste these difficult to get SNA certificates.

  2. Anonymous

    @ Keya —

    1) Each hotel chooses which suites to include for SNAs. Once you make a booking you’ll see the options. It’s typically to a standard suite.
    2) It’s the same regardless of what room you book originally.

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