I have a question regarding SPG Suite Night Awards.

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Anonymous Guest

March 31, 2015, 5:09 am

Hi Ben

I have a question regarding SPG Suite Night Awards. Could you help me understand them a bit more with your explanation. So far what I understand in simple language is that a suite night award gets me an upgrade to a suite. Now I have 2 questions for 2 scenarios :

1. If I’m booked in a basic/standard room, do I get upgraded to the standard suite or the highest available suite ?
2. If I’m booked in a standard/midlevel suite, do I get upgraded to any higher category or maybe even the highest available category or is there a limit to how many levels higher upgrade they provide even if every suite category is widely available.

Lastly, just a general one regarding SNA. If my SNA certificate c;ears, does the hotel inform me in advance what room I’ve been upgraded to. If yes and if I do not like the upgrade, can I cancel the SNA ?

I know those are quite a few questions but it would be great to have your expert opinion rather than waste these difficult to get SNA certificates.

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I have a question regarding SPG Suite Night Awards.