Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Daily Emails?

2

QR Lounge access transiting Doha from First to Business

2

Site Feedback

Hot topic, get involved
31

Transiting LHR on a BA First Class/Club Europe Ticket

2

Newsletter

2

How do I deal w extra seat reservation?

3

Password Change

2

TPA-MIA

1

Lifemiles for families

2

Banned from American Airlines, falsely accused

2

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (1)

Travel Weekend from Hell Courtesy of AA

Travel Weekend from Hell Courtesy of AA

  1. Martin

    Hi Lucky –

    I was hoping that you will be able to provide me with some feedback on whether some compensation might be available for the excessive travel delay courtesy of AA. Last month I decided to take a weekend trip to see family and traveled between San Francisco and Montreal connecting via JFK. On the way to Montreal (at JFK), AA delayed my connecting flight for almost 5 hours because they did not have a captain for the flight. The flight was scheduled for 9:15 AM and delayed 3 times until it finally took off at 2 PM. Throughout this time AA did not offer any type of compensation (not even meal vouchers).

    On my return trip from Montreal, the plane was delayed on the tarmac for 55 min. due to inclement weather. However, the pilot decided to idle the plane and when finally after 50 min the plane was cleared for take-off, instead of racing down the runway, it returned to the gate for refueling. Since delay had affected all carriers, it was another 2 hours until the plane was refueled and ready of take-off. By the time I landed in NYC, I had missed my connecting flight and ended up stranded at JFK overnight. Next morning I had to wait on a standby, until I eventually made it on a flight departing for SFO at 10:00 AM. I finally made it home, after 27 hours of travel; however I missed a day of work and had to claim a vacation day, as a result of not being able to make it to the office.

    I’ve been maintaining my AA platinum status for 6 years but I started doubting whether my loyalty is even worth it.

    Thank you in advance for your input!

Sign in to help answer questions.