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This is more a comment than a question. I have been trying for several days to get a hold of the Citi retention department for my HHonors Reserve Card which has an annual fee due now. At least four times, I was told the retention department was closed even though it was normal business hours. the overseas operators had no further info about when it would reopen.
After getting some traction on Citi’s Facebook and Twitter feeds, I found out why. It seems Citi has temporarily closed their retention department because of the huge influx of cardmembers form the Costco deal.
I’m trying to get some answers about what this means to existing cardmembers. Right now, I have been on hold for more than 15 minutes to get a manager who might be able to help me.