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AA fuel surcharge even though HK government and BA have scrapped it?
I am using AA miles for a one-way flight HKG-LHR on BA departing in May, but AA are still quoting me fuel surcharge on this (US$284), even though the HK government have scrapped fuel surcharge for all airlines from 1st Feb.
When I go through to the BA website and book the same flight on BA, there is no fuel surcharge, and the only tax I have to pay is the HK airport tax (approx US$15)
Anyone had any luck getting the AA ticketing desk to reprice this correctly?
It hasn’t come up for us yet, but pull up the fare in ITA, and have an agent give you the fare breakdown. Anything that doesn’t match can be sent to their help desk to review. Good luck!!
[USER=7]@Tiffany[/USER], thanks for this
I got a generic reply from AA saying that “carrier imposed surcharges apply even to award tickets” but they failed to address my initial question i.e. if BA have now removed the carrier imposed surcharge from their flights from HK, why are AA still imposing it on BA award flights?
As you suggest, I have pulled up the ITA fare which demonstrates no YQ, and have sent it back to them. I don’t have high hopes they will resolve this issue quickly…
You’re going to have to do it on the phone, I think. You don’t get anywhere with the yahoos that read the mail.