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Why no response from Chase/IHG on Cert Fiasco?
Why did Chase/IHG decide that some people were not entitled to a first unlimited annual free night certificate, while those who applied before AND AFTER the unlucky group were apparently granted a first unlimited annual free night certificate? Why did Chase/IHG never explain their rationale for a seemingly nonsensical distinction between those who are entitled to at least one unlimited cert and those who will never get an unlimited cert. Why doesn’t OMAAT care about this?
Have you tried contacting Chase yourself?
[QUOTE=”David W, post: 56366, member: 29″]Have you tried contacting Chase yourself?[/QUOTE]
Good question, and yes, I did contact Chase. The Chase Rep was great. Knew the issue, listened to me explain my frustration. Her points: (1) IHG limited the Certificates, not Chase, (2) IHG determined that 1/18 – 4/18 was the appropriate grandfather window, (3) IHG gave Chase no rationale for why they chose that period. I have not called IHG. I don’t sense they are going to care about my concerns. I think it’s bummer that OMAAT continues to post IHG news release info, but will not close this out by insisting the responsible party (apparently IHG) provide a rationale for grandfathering only a subgroup of first year IHG card holders. I suppose I hope that if IHG has to put out a press release explaining themselves, someone over there will come to their senses and correct this so that all card members get at least one (first) unrestricted anniversary certificate.