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Screwed by Europcar, again by Chase
So, I’ve had the CSR for a couple of years. Recently, I wanted to make use of the car rental coverage and not pay the rental car company’s fees for their coverage. In the past I’ve had no issue doing that but Europcar in Ecuador requires an insane deposit of $10,000. We were basically stuck at the airport without any other options, the only other rental car agency said they had no cars. I had enough credit limit, and called Chase in advance to make sure it would be approved, and explained why they wanted a preauthorization that high. They said they should approve it.
The representative at Europcar pretended to make an authorization and told me it was declined. I called Chase and Europcar made no such authorization. There was no attempt. Europcar “tried” twice. It’s a scam and you can see from other reviews of their 3 locations in Ecuador they commonly do this.
We paid the insurance fee; the rep at Chase told me do what we had to do, and we could dispute it later since it’s clearly fraud on the part of Europcar.
The result of my dispute just came back, which I submitted by mail, only for the amount of the insurance coverage ($300 out of $800 total) and clearly explained what happened. Chase said: “In reviewing the information provided, we found that you either received the services or the merchant made them available for your use.”
I cancelled (well downgraded) my CSR tonight, and I’m pretty bitter about this. Was that rash? Any ideas for other options to get the money back? Had Chase not told me to just pay the extortion, I may have called the police (and from what I understand, this has worked for people in Quito with Europcar when they tried the same scam), but it’s too late now.