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Answers (2)

Prestige 4th Night Reimbursement for Lost Credit Card

Prestige 4th Night Reimbursement for Lost Credit Card

  1. JKGuo

    Booked a 4-night stay at W Ft. Lauderdale through Citi Prestige Concierge. [B]Non-prepaid rate[/B]. Was told to use the credit card as payment during the stay. Unfortunately, due to multiple fraudulent transactions, the credit card had to be replaced with a new account number.

    This Prestige (with a different number) was used to pay for the entire stay. The stay completed on 11/27. Statement closed on 12/4. As of today, I have not seen any credit posted to my account.

    Any suggestions on what’s the next step? Thanks in advance!

  2. MidSouthSkier

    Welcome [USER=4840]@JKGuo[/USER] – have you reached out to Citi at all? I’d call or reach out to their Twitter team since this is an unusual situation.

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