Citi Prestige Travel Delay Insurance

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Anonymous Guest

September 28, 2016, 11:45 am

Hello,

I wanted to report a successful claim to Citi Prestige for travel insurance claim. I was set to fly from the east coast to Seattle. I was stuck in DFW overnight due to weather.

My expenses were dinner that night, uber to hotel, hotel, breakfast, and a few snacks. I called Citi and they referred me to the benefits coordinator. From there I got a claim number. They needed me to to email the following documentation.
[LIST]
[*]Flight Info (Citi Points Used to Book) (I sent a screenshot from my confirmation email)
[*]Flight delay info (Screenshot from my phone showing flight canceled)
[*]Receipts
[*]Statement from Citi Card (I don’t think your expenses have to be paid on the citi card)
[/LIST]

They took about 4 weeks to process the claim and then mailed me a check. (2 of those weeks, they had the documents but didn’t enter them into the computer)

All in all, it was pretty painless and I received a check in the mail for $200! Hopefully this might help someone.

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Citi Prestige Travel Delay Insurance