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Answers (2)

Citi Prestige Travel Delay Insurance

Citi Prestige Travel Delay Insurance

  1. Anonymous


    I wanted to report a successful claim to Citi Prestige for travel insurance claim. I was set to fly from the east coast to Seattle. I was stuck in DFW overnight due to weather.

    My expenses were dinner that night, uber to hotel, hotel, breakfast, and a few snacks. I called Citi and they referred me to the benefits coordinator. From there I got a claim number. They needed me to to email the following documentation.
    [*]Flight Info (Citi Points Used to Book) (I sent a screenshot from my confirmation email)
    [*]Flight delay info (Screenshot from my phone showing flight canceled)
    [*]Statement from Citi Card (I don’t think your expenses have to be paid on the citi card)

    They took about 4 weeks to process the claim and then mailed me a check. (2 of those weeks, they had the documents but didn’t enter them into the computer)

    All in all, it was pretty painless and I received a check in the mail for $200! Hopefully this might help someone.

  2. MarkS

    Congrats! Just a note to others, make sure you make claim within 60 days. I filed 65 days and was denied. No exceptions after calling, emailing and secure messaging.

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