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Citi AAdvantage Platinum Card Not Recognizing Gas Station Purchase for Double Miles
Hello, I was curious if anyone has had an issue with Citi not recognizing gas station purchases for double AA miles? For several months now, it has been advertised that you will receive double miles for gas purchases on the Citi card. Over the course of the last two months, I allocated $200 spend on the Citi AA card for this purpose. In July, I spent $132 and received only $132 base miles. Upon seeing this, I reached out to their live chat twice which provided no help at all. I also sent a secure message, which then notified me that I received a response, only for it to not be there, and then the five or six other times I checked the secure message center on their website, it would crash, or not be able to show the page (their website seems far worse than any of the other bank websites because Chase and Amex I have never had an issue with.) I spent a further $70 last month as a test to see if it would work, and Citi only recognized one $30 purchase of gas which they credited me with double miles. The other $40 worth last month simply received one base mile. I reached out to live chat again, they could not help. I then sent a secure message (finally that portion of the site worked) to which they responded it must not be coding properly from the gas station. Seems strange considering I purchased gas at the same Shell station three times over the last two months, and one of them apparently coded correctly to count for double miles (the other two transactions did not.)
Has anyone else had this issue? I am disappointed I have spent so much time over about 300 AA miles, but I cannot see much use for this card for anything else but gas in the near future, and I think their customer service and shoddy website does not deserve a share in my wallet at this point.
I have the mail piece at home but I thought those changes did not go into effect until September?
I’ve noticed that some stations with convenience stores (which are most of them where I live) are merchant coded as grocery stores.
The info I got in the mail said that these were the changes starting July 22:
– 2x on restaurants
– 2x at gas stations (and like Gia says, must be coded as gas station, not grocery though I’ve never had an issue when I pay at the pump)
– $100 AA flight discount after spending $20K during your cardmembership year. Purchases prior to July 22 don’t count.
My card renews in October so I haven’t even tried putting spend on the card for the discount.
Just to double-check, you have the Citi/AAdvantage Platinum Select World Elite MasterCard, right? (man that’s a mouthful!)
Yes, I have the platinum select world eli….. haha. I double checked previously before putting the spend on that the offer had started. The rep today responded first saying that I was essentially out of luck because the station did not code the purchase correctly. A complete farce in my opinion since they awarded me double miles once, but not the other two times at the exact same station. I then asked her how I as a consumer should know which spend to allocate this card, when seemingly only one in six gas stations are “coded correctly?” To that question she just went ahead and credited me the miles. I’ve been very disappointed in the functionality of their website, these past 6 months. It always seems to have an issue when I log-in or try to access certain areas of the website, whereas chase and amex have no issue. May test it one more time next time I fill up, and if no luck, then too bad for Citi.