Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Chase reserve medical evacuation benefit


Amex or JetBlue MasterCard


Amex Platinum vs Chase Reserve


Lyft Cash: No Longer Earns Chase UR Points


Amex Plat-$50 offer for Best Buy & Home Depot


Platinum Confusion – Marriott Brilliant Amex


Miles & More European Credit Cards 50% Devaluation


Timing about canceling one card and applying for another


Can’t find Blue Business Plus


Annual fee for Virgin Atlantic M/C


Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (1)

Amex “Changing” Fare Rules after booking???

Amex “Changing” Fare Rules after booking???

  1. Anonymous

    Hi Lucky/OMAAT community,

    So just got off my 6th!! call and 4th email chain with Amex Platinum Travel supervisors on a particularly sticky issue related to a SA Airways flight I am trying to cancel and something doesn’t sound right here but wanted to get some perspective. So here we go.

    [*]Booked oneway MAU-JNB on SA Airways for 2Pax dep 5/31/20 direct with Amex Travel on 7/16/19
    [*]Due to Covid, SA has now canceled flight.
    [*]In the fare rules (that I reviewed prior at purchase and saved to my computer) linked to my flight, it clearly shows that flights originating Botswana can be canceled & refunded for a 25% fee
    [*]Upon calling Amex they are now saying “the rules can change and it is now 50%”
    Something about this doesn’t sound right….no? On top of the crappy customer experience for a “valued” platinum cardmember for over a decade for a total of $150…..but that’s another day.

Sign in to help answer questions.