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Amazon & Membership Rewards fraud
This is more a comment rather than a question and might be something worth blogging about. Way back when, I believe Amex offered a bonus if you linked your membership rewards points to your Amazon account. I did this and I’m guessing many others did also.
Fast forward to a couple of weeks ago when someone hacked into my Amazon account and bought a gift card. Since the payment options default to points, (I ALWAYS change this and have NEVER purchased anything on Amazon with points) the thief used my points to purchase the gift card.
Amazon noticed this was fraud and notified me immediately (kudos to them). They canceled the transaction and that should be that, right? WRONG! It has now been more than two weeks and I do not have the points back in my account yet. Amazon keeps telling me both on the phone and in emails that they canceled the order so everything should be OK. Finally I got someone to understand that I still do not have my points back, therefore I have paid for a fraudulent gift card purchase that I never made. At one point they offered me a $40 Amazon credit (which was the value of the card) which I declined because the points are much more valuable than that (almost 6,000!).
I wanted to warn everyone about this and possibly suggest that people remove the link to membership rewards from Amazon. Fraud on a credit card is easy to fix. Fraud with points is not so easy.
Thank you very much for the heads up. Really appreciate.
For someone who is trying to unenroll your MR/UR account on amazon:
Click on “[URL=’https://www.amazon.com/gp/shopwithpoints/account/view.html?/ref=hp_201132970_SWP’]Shop with Points Account Management[/URL]” link and you will see the linked accounts.
After that click on the “UnEnroll” on each account.
I REALLY want to disconnect it now, but am waiting until they put the points back. I fear if I disconnect now, it will get even worse than it already is. ARGGH!
I agree, I would wait until they put the points back.
Yikes! I have a post going up about this tomorrow to warn others — sorry you’re having to deal with this.
Have you notified Amex at all? They might be able to exert some pressure to get this resolved more quickly.
Oh wow. If someone hacks into your account and sees an Amex on file, won’t they just be able to click enroll and re-enroll you?! Sorry you are going through this.
Hi Tiffany, I saw the post. I’m glad it helped some people and pointed out a flaw and potential danger zone.
The good news is, I got my points back, thanks to Amex. I contacted them right away, and at first they said it was an Amzaon problem. After dealing rather unsuccessfully with Amazon, I went back to Amex and pleaded my case. I found someone good and they finally got my points back. The first thing I did after noticing my points were back was disconnect my account and all other methods of payment from Amazon. I got a note from Amazon saying they have done everything they could do and basically I was toast. Thank goodness for Amex trusting its customers!
I truly think the person who hacked into my account (who upon further research actually tried to buy three gift cards, but only one went through) just was in an out as fast as possible, and clicked on the default payment method. I don’t think they were looking to use my points, it was just the default method.
I truly think anything with one-step purchasing like Amazon which does not require you to put anything about your payment method for each purchase, not even a security code, is very dangerous.
By the way, you have a very cool name. Mine is the same with an i. 🙂