As I posted about a couple of days ago, Priority Club decided to pull 80,000 points from my account for a stay that was already paid for. Well, as expected they returned my call today and apparently the IC Paris says that the stay was never paid for. They say that the IC Paris called up corporate and wanted to charge my CC the rack rate for the room, but corporate was generous enough to “loan” me the points and pay with that instead.
Obviously that’s total BS since the stay was paid for, so I quickly called back. I explained the situation, they agreed with me, and they tried to contact the IC Paris. Well, they couldn’t get in touch with anyone since it was so late, so said they’d give them a call tomorrow and call me back. I went on to express my disappointment in never being called about the points being deducted, and the agent clearly wasn’t trained in the art of customer service or sympathizing with the customer.
I’m getting a bit irritated since I spent about 20 minutes on hold, not to mention all the time I’ve invested before today. They better have a good answer tomorrow.
Time to go back to working on my trip report, the next installment of which will hopefully be ready tonight….