OpenSkies’ satisfaction guarantee

For tickets purchased and flown between September 8 and November 30, OpenSkies is offering a satisfaction guarantee. If you’re not completely satisfied with your inflight experience, they’ll refund the price of your ticket.

Here are the terms and conditions:

1. SATISFACTION GUARANTEE CONDITIONS:The OpenSkies Satisfaction Guarantee is only valid with the purchase of a roundtrip or one way published fare in Biz Seat or in Biz Bed, travel originating from EWR or IAD, paid in USD, and if the conditions below are met:
•Purchased: between Sept 8, 2010 and Nov 30, 2010.
•Flown: between Sept 8, 2010 and Nov 30, 2010; roundtrip travel must be completed by Nov 30, 2010.
Satisfaction Guarantee excludes: mileage or non-revenue tickets, prize tickets, press tickets, partner, and travel agent special, TGVair tickets or like tickets. No passengers with bookings made prior to Sept 8, 2010 are allowed to participate. No charter flights or TGVair segments qualify. This offer is not combinable with other refund requests.

No doubt this is very innovative on their part, though I just don’t see the return on this for OpenSkies. It’s ripe for abuse. While I won’t be taking advantage of this, I can’t remember the last time I had a flight where I was 100% satisfied — there’s always at least a minor problem. And while I can appreciate the concept of a satisfaction guarantee, it seems like it works better for service industries and industries with goods that can be returned. You can’t return a roundtrip business class ticket to Paris and reuse it. And even if you can, as seems to be the case with OpenSkies, the actual service is only a small portion of the value of the ticket — getting to and from Paris (safely) seems to be what one is paying for more than anything.

Don’t get me wrong, I give OpenSkies big thumbs up for this, but I feel bad for them already…

Filed Under: British Airways
  1. The key here is the last paragraph – if it is abused they can stick the abusers with the cost of the original flight (i.e. don’t publicly post that you are scamming them, don’t do it 8 times etc…):
    OpenSkies reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion in whole or in part without further liability to the entrants or third parties, at any time. The refund offer will not apply in the event of service disruptions resulting from strikes, boycotts, labor disputes, embargoes, acts of God, government restrictions, acts of war or terrorism, weather conditions or any other extraordinary circumstances for which OpenSkies is not responsible and which are not within its control.

  2. where is the boundary on this sort of thing. As lucky says, i cant remember a flight where i was 100% satisfied. I can already tell from the pictures on the site that the seats will not be 100% satisfactory. Is it abuse if i book the trip knowing this before hand? I cant decide where my moral compass falls. Would i need to have been already planning a trip to paris in business?

    grrr so tough

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