The One Policy That “World Of Hyatt” Needs To Change

Filed Under: Hyatt
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March is almost over, which means that it has been almost a month since the Gold Passport program was discontinued and the World of Hyatt program was introduced.

Very few people seemed to be excited about the introduction of World of Hyatt. Arguably it’s positive if you spend 55+ nights per year with Hyatt, since Globalist status comes with some perks that Diamond status didn’t.

Now that the program has been in place for a month, I’m slowly starting to warm up to it. I’m not a fan of the marketing and branding surrounding it (the latest promotion offers double points “just for being you” — seriously?), but overall I’m feeling somewhat better about the program than I was initially.

However, there’s one aspect of the program that needs to be changed right away, in my opinion. There’s simply no excuse for it not to.

Why I’m warming up to World of Hyatt

The way I see it, a lot of the changes to the program cancel one another out, at least for Globalist members:

  • The 1,000 point Diamond welcome amenity has been discontinued, and instead Globalist members get a free Category 1-4 night, plus a free Category 1-7 night every year, though they’re only valid for 120 days from when they’re issued. Let’s say a Diamond member stayed an average of 25 times per year. They’d be giving up a maximum of 25,000 bonus points (since limited service properties give 500 points rather than 1,000). Meanwhile a Category 4 and Category 7 stay would cost 45,000 points (15,000+30,000). Ultimately I think those two free nights are worth around 25,000 points when you consider the expiration policies, so let’s call that a wash.
  • Hyatt got rid of the 2,500 point bonus for when club lounges were closed (which was silly-generous to begin with), so let’s call that a wash with Hyatt introducing free parking on award stays.
  • Hyatt’s breakfast policy isn’t as clearly defined as before, so let’s call that a wash with resort fees being eliminated on all stays for Globalist members.

I’ll gladly take a free night annually at a Category 7 property, like the Park Hyatt New York

So that leaves us with needing an extra 5-10 nights per year to get unlimited space available suite upgrades, be able to use confirmed suite upgrades on award stays, and get additional incremental rewards for those who over qualify. It’s logical enough for a lot of people to view this as a net improvement, and I’m starting to think it almost might be.

The one area where Hyatt is woefully uncompetitive

Hyatt continues to not award elite qualifying nights on free night stays. You can earn them on Points + Cash stays, but not free night stays. That’s ridiculous.

Hilton, Marriott, Starwood, and even IHG count award nights towards status requalification. Yes, even IHG added these a while back, and they’re otherwise the weakest link as far as hotel loyalty programs go.

Hyatt has a total of ~700 hotels around the world, which is a significantly smaller footprint than all of the other major chains. Starwood has over 1,200 hotels, and the other major chains have thousands of hotels each.

It really takes effort to be loyal to Hyatt. Yet Hyatt continues to not award elite nights for free night awards.

Globalist members need 60 nights to qualify for status, but in reality it’s a lot more than that. This year we’re getting at least three free night certificates, so unless you’re going to let those go to waste, you need to do 63 nights. And if you want to book any free night awards, that’s not going to count towards the total either.

Similarly, Hyatt also doesn’t let you earn elite qualifying nights for booking multiple rooms. With Starwood you can earn up to three elite qualifying nights per night by booking multiple rooms, while with Hyatt you’ll only earn credits for one room.

What makes this ironic is that Hyatt has the “Guest of Honor” concept, where you book a free night for someone else and they get your elite benefits. So on one hand they’re embracing us redeeming points and maximizing them.

But on the other hand they’re the least generous major hotel program when it comes to awarding elite nights for free night stays, and also for multiple rooms. They do all this while having among the highest elite qualification criteria (especially when you consider that you can’t earn elite qualifying nights through credit card spend), and also the smallest footprint of any major hotel chain by far.

Bottom line

The fact that Hyatt continues to not award elite qualifying nights on free night stays leaves a bad taste in my mouth. I’ve heard some suggest that it’s a technology issue. Well, the competition has been offering this for years, so it’s time it’s figured out. If this is intentional, then I have a lot of questions.

Hyatt’s footprint is small compared to the competition, and it takes effort to be loyal to them. Surely they would agree to that as well. However, in reality the 60 elite qualifying nights needed to earn Globalist status are more like 70-75 nights with a competitor, when you factor in how many free night stays most members would make.

Furthermore, other chains make it easy to earn elite qualifying nights with credit cards:

Is Hyatt’s program so good that they can justify essentially having the highest qualification criteria while having by far the smallest footprint?  I think not…

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  1. I loved Hyatt and was a huge fan of their hotels, but after completing a Diamond status challenge in November, only to have it rescinded 1 week before conversion to Globalist, they will not see another penny of my business.

  2. A few more items lsited below…a letter I wrote to Hyatt this morning, ironic timing!

    An open letter to Hyatt,

    I’ve had a love and hate relationship with Hyatt for a number of years. I’ll start out with the love. My first experience was at the Park Hyatt in Buenos Aires. The service was impeccable. The food and drink delicious. And the grounds…absolutely stunning. Since then I have stayed at Park Hyatt hotels in multiple continents, including in the Maldives and Dubai. In addition to international destinations, I’ve also stayed at a number of Hyatt hotels throughout the United States, Caribbean and Central America. Rooms are always clean. Service ranges from very good to excellent no matter where you are at. And the Diamond benefits of amenities, upgrades and breakfast is consistently better than other competitors. Hyatt Passport – or now, World of Hyatt – has been a top reason why I have been loyal to Hyatt. I tried a status match to Hilton Diamond status in 2016, and it couldn’t touch the benefits or service provided by Hyatt.

    But there has been a different side of the program that at times has been very aggravating. I’ll share just three of my own examples, which has culminated in what will now be a 21-month search for a new hotel program: at this point, my loyalty to Hyatt has been exhausted.

    Issue #1: My family, which consisted of a 3 month old, traveled to St. Louis for a wedding. We wanted to use a Diamond Suite Upgrade so that we could have some extra space for the crib, stroller, stuff – all that comes with a newborn, and a refrigerator for breast milk. Upon trying to call and apply the upgrade, I was told that the room we were staying in, a standard king, was in fact not a “standard room.” The only problem, this was a very basic standard room, only the Hyatt in St. Louis considers any standard room above a specific floor level to be an “upgraded” room. No difference in view from one floor to the one immediately above it. No difference in square footage or room layout. But point stays or upgrades were not allowed for them. This limits the amount of rooms available for redemptions and upgrades. Ultimately, the Cardinals lost in the play-offs and the hotel went from high occupancy to next-to-empty, and all of a sudden tons of rooms opened up. But when trying to plan for a family in advance, this headache and inconvenience should not have occurred given the inventory that they had available.

    Issue #2: Andaz Papagayo: A beautiful resort, nearly a steal at a Category 4. But good luck finding a points+cash booking, or more importantly, information on points+cash availability. I emailed Hyatt Passport about 6-7 months before the trip, who said there weren’t blackout dates for points+cash bookings at this property, but that they were just filled up. Every day between January 1 through April 26th, and then just happened to have availability almost every day through the summer and fall. I was encouraged to keep checking in case there were cancellations. I emailed the hotel itself who stated the same thing. So I spent every morning checking to see if there had been a cancellation to no avail. Ultimately I received a response after asking if I could waitlist for a cash+points room if there was a cancellation, only to be told that points+cash nights were indeed blacked out and would not become available. The lack of transparency, as well as misinformation was again very frustrating. Lo, a week before our reservation, a couple cash+points bookings opened up – again due to lack of occupancy. Why can’t Hyatt just be transparent?

    Issue #3: Hyatt Zilara & Ziva Cancun. Earlier this year, I was in Chicago and had circumstances that necessitated a lot of paid hotel stays. I decided to forego large amounts of points that I could have accumulated through promotions that each major hotel chain had for Q1 (Hyatt was one of the only programs not to have a Q1 promotion), and instead decided to stay at a couple of different Hyatt hotels to go for Globalist status. It is currently March 31st, 2017. I am at 66 paid nights in 2017, spending nearly $10,000 this year alone. I have earned Globalist status through 2019, which I was extremely excited about, as well as amassed enough points for a stay at the Hyatt Zilara or Ziva in Cancun, which was one of my goals from the onset. First issue here: the Hyatt Zilara has the standard suite rooms available that one upgrades into with a confirmed suite upgrade, but no standard non-suite rooms available. So despite the fact that I want to stay in a room that is currently available, they won’t let me book the award due to the fact that a base room is not available. This just doesn’t make sense, and is not customer friendly at all. Maybe we could just stay at the Hyatt Ziva during those dates, as they have a standard king room available with an ocean view. Oh wait, despite the same size room, the “Ocean View” rooms aren’t the standard rooms, only the “Resort View” rooms classify as standard and are able to be booked with points. And the number of “suite-upgradable rooms” at this massive resort? Four. So. Aggravating. Second issue here: at this point, we have a room for our first night, and a different room type for our next three nights. Yesterday evening, the suite to upgrade into became available for our last three nights. I called up and was told that since the room wasn’t available for all four nights, I couldn’t use my upgrade. I explained that I was already moving rooms, so they said they had to check. No problem. I waited for awhile (it was already a 10-minute wait to get to a reservation agent on the Globalist line), and then was told I was all set – but since we had booked 2 rooms, only 1 room could be confirmed and the 2nd room had to be approved by the hotel itself, which wasn’t open until the next day. Again, no problem – I was excited to get one of the rooms upgraded. I checked my account online about 10 minutes later but did not see the suite upgrade having been applied. So I called back up (another 5 minute wait), and spoke to someone who said there was no indication of a suite being confirmed. I asked him if he could then help, which he was more than happy to do; however, he stated the room type was no longer available. I asked if I could talk to a supervisor. The supervisor came on and was extremely rude. I mean – 180 degree difference from just about every Hyatt employee I’ve ever come across. Within 10 seconds it was clear she wanted me off the line, and when I asked very calmly and politely if I could talk to her manager, her response was an extremely rude “excuse me?” Ultimately the next supervisor came on, apologized saying nothing could be done, but for the inconvenience she would issue me 10,000 World of Hyatt points. I declined, as I wasn’t looking to complain to get something. I just wanted accurate information, and for follow-through on what I’ve been told & promised.

    When you kick off a new loyalty program, details need to be ironed out. I don’t expect every team member across the world to understand the program – it is a massive undertaking, but there are the things that have been completely overlooked. For example, there is a My Concierge benefit, which states that you will be contacted within ten days of earning Globalist status. Well, three weeks have gone by, and this entire Hyatt Zilara/Ziva mess could have been avoided by having a Concierge who could help me out and keep me informed on the room inventory situation, but no personal concierge. After multiple phone calls weeks ago, transfers, and up to 20-minute holds, no one knows what the Concierge program entails, how to get one, or what to do if a Globalist hasn’t been contacted – they simply say that “a Concierge should have contacted you within ten days, which yes, was three weeks ago. We’ll notate the account and hopefully someone will reach out.” A personal concierge is a great benefit, one that is touted in the new World of Hyatt loyalty program. The latest information I was told was that the first batch of Concierges will be reaching out in the first week of April. We’ll see if that actually happens. Definitely a disappointment that fails to deliver on program promises.

    One final thing to note. I fully understand that selecting certain rooms as “standard rooms” is within the Terms & Conditions of the program. And I understand that not having a suite upgrade for the entire length of stay is in the Terms & Conditions. I’m not looking to be upgraded to a Presidential Suite or be booked into a premium suite as a base room. The specific scenarios listed above simply do not make sense if Hyatt is trying to provide convenience and the best level of service for their top tier guests. In all of these scenarios, it’s exactly the time that Hyatt can show how they respect and treat their best customers – and continue to build loyalty. Instead, in every case, the agents are trained to say “I can’t do it, the system won’t allow it.” That certainly doesn’t fall into the category outlined in the first sentence on the Globalist web page: “Enjoy the highest level of luxury, and rewards and benefits that will exceed expectations.” I am truly disappointed.


    Free agent on the market

  3. I don’t understand why it’s taken you so long. What good are points if, to requalify, you have to give up the opportunity to spend them?

  4. Introducing a term of “eligible stay” on the Q2 promo is pretty much a proof that Hyatt is trying to reduce the count of elites they have.
    They have eliminated this concept as a whole in their WOH T&C. Yet, to let you only earn double points from the “2nd eligible stay”, they had to re-define this term in the promotion T&C specifically.
    I have never seen any program as nickle-and-dime as that, not to say Hyatt, which has in the past almost always been the most generous and consistent on the delivering.
    So it all conveys to a signal that they are trying to wash out their elites and only retain those that brings in the most revenue.
    In such scenario I believe it is unrealistic reasoning that they’ll try to make keeping elite status easier — everything they are doing right now is to try to make it harder.

  5. As someone that has no hope of ever qualifying as Globalist/Diamond, I just never understood the attraction of this program. There are no compelling perks at the mid-tier status level (i’m going to work to spend 30 nights at Hyatt’s tiny footprint to earn 4 club level upgrades? nope.). Sure the award prices are very low, but the earn rates are lower than Marriott/Hilton. What have I been missing? Why doesn’t Hyatt feel compelled to offer mid-tier perks that compete with Marriott/Hilton gold status?

  6. Agree 100% Lucky!!

    I switched to Hyatt on a match, and find that I can’t do any award stays if I want to make 60 nights. As much do to footprint as anything else – Two trips to Europe covering 2.5 weeks each on only 5 nights in a Hyatt (Vienna )as there aren’t any in my other destinations.

  7. @ Ben — I believe the Queen and I are about done with Hyatt. Never was a huge fan. Trying SPG Platinum this year (earned via 2016 mattress runs). It will be FAR easier to re-qualify.

  8. I understand that it’s a big change, but I don’t understand why it’s so shocking that the hotel isn’t giving status credit for award stays.

    Airlines don’t do it (although I’m old enough in the FF game to remember when they did) – why should hotels give elite credit when they’re not getting any room revenue for the stay?

  9. @Greg They should give it because EVERY ONE of their major competitors do it. They are not equal to the others, but offer a substandard offering in this area.

  10. Hyatt is dead to me. I won’t spend a penny on their properties. If award nights are available I may use points by transferring from UR. If you are not a Globalist you are nothing when compared to other programs. The fact you cannot achieve top status by stays but need a crazy number of nights on a very small footprint of properties (when compared to other hotel chains) makes this almost impossible. Oh, but they give a free bottle of water!!! Just one while I had 4 free in my room at Westin last night and I am not even a Platinum. Hyatt hired a buch of Delta interns to destroy their loyalty program and they are doing a great job.

  11. @ Greg — First of all, hotels ARE getting revenue from the loyalty programs for those free night stays. If you mean loyalty programs aren’t getting revenue, that’s not true either. Those points are being accrued somehow, whether through points transfers, buying points, or staying at hotels (where the hotel is compensating the loyalty program for the points), so there’s a lot of revenue involved here. A comparison to an airline loyalty program really isn’t fair, as these are very different business models. Most importantly, the point is that every competitor is offering this, as explained by Paul.

  12. @ Daniel — Hmmm, unless I’m missing something, they used to sometimes accidentally post elite qualifying nights when there was a charge on the folio, though I don’t think it’s something they’ve ever done consistently or intentionally.

  13. I agree w/ @Greg, although my reasoning is slightly different. It’s not that NO revenue is changing hands on award stays but rather THE MEMBER isn’t spending any money out of pocket on these stays (at least not on the room nor on parking). I’m not a big fan of the 60 night requirement but I understand the concept of not allowing members to “double-dip” on award stays (i.e. loyalty points/status/credit is earned only on nights where the member is paying for their room, even if that is simply a cash + points copay). If that’s Hyatt’s logic then it would be contradictory to change course. Instead, I think a more sensible approach would have been to lower the Globalist threshold down to 55 nights.

  14. Lucky, you have made.some good arguments and I for one would love to see award stays count.

    Buy the bigger issue is the 120 day award. How many diamonds er Globalist are there 10-20,000. And how many will qualify in December to try to use the category 7 suites Jane April at the what 6 US cat 7 or six Europeans category 7 hotels Jane April.

    It’s the expiration date of the award that makes it much less attractive
    And the fact that suite upgrades are still rather few and far between.

    Add to that a lack of promotions and Hyatt’s program is now only mediocre. But it’s clear that is the new direction of WOH

  15. Airlines don’t give you miles for award booking – so why should Hotels. When you pay to stay they reward you, not get rewarded when you get rewarded. That’s backwards IMO. I appreciate that it’s a big change, but I don’t understand why it’s so surprising…. but that’s just me.

  16. It’s too bad that Hyatt has joined the “World of stupid”. They will have nice company with the other members, the three US legacies.

    Hyatt has fantastic hotels in Asia. The Hyatts in Tokyo, HK and Shanghai, GH KL for example. Sigh.

  17. @Lucky – Honestly, you’re being a bit pedantic to dismiss my point. Unless I misunderstand, loyalty programs (fair point, that’s what I meant, not the individual hotels) are not being paid (as much) when members redeem points for those rooms. That’s what I mean. When you redeem points for the Park Hyatt Maldives, nobody is getting paid the $700/night that you would have paid had it been a cash stay. Why is it inherently unfair that Hyatt makes the determination that the guest shouldn’t get the same value in terms of elite stays as the cash guest who is generating a lot more cash for the platform? Why isn’t the comparison to airlines not giving PQM on free tickets relevant?

    Hyatt, frankly, sucks for me as a Platinum, or whatever I’m called now, so this issue doesn’t affect me in the slightest, and my hotel status comes from credit card/1K status (I stay wherever I want, based on other factors), so I don’t even care what other chains do. That said, I would bet a welcome gift from the manager that in the next year or two, Hyatt is going to be seen as the Delta of the hotel world, and Marriott and IHG are going to stop giving elite credit for award stays.

  18. @ greg — I see where you’re coming from, and I don’t disagree. However, I really think this all comes down to what other hotel programs are doing. At the end of the day you need a certain number of elite qualifying nights to earn status, and on average members are going to be redeeming a certain number of free nights per year. Aside from the merit of awarding elite qualifying nights on award stays, the point is that between this and Hyatt not offering elite nights through credit card spend, this artificially raises the number of nights needed for Hyatt status to more than their competitors.

    I assume we can agree on that, right?

  19. 110% agree. Been Diamond for 5-years and two things really rub me the wrong way and completely fly in the face of the whole new World of Hyatt ethos of celebrating and recognizing loyalty.

    #1) Why is it 60 nights this year and 55 nights in future years to requalify. That’s complete BS and a slap in the face to loyal Diamonds.

    #2) If the point of trying to celebrate/recognize Globalists and encourage additional stays is rolling out a bunch of additional Globalist benefits, it is SOOOO counterproductive to basically say when you choose to redeem points and stay with us we’re not gonna count that because it doesn’t generate as much revenue for Hyatt, it is really short sighted.

    Bottom line, I think it is inevitable they’ll eventually come around but everyone will be a whole lot happier if that happens now rather in November or December when tons of Globalists aren’t close to hitting the 60 nights but would be if their award stays throughout the year had counted.

  20. I think the main point is that it weakens the program considerably that all their competitors give elite-qualifying nights/stays/base points credit on award stays and WoH does not, especially considering how much more challenging they’ve the requirement for making top elite. On a related topic, I recently wrote the following elsewhere:

    “I think that it is abundantly clear that Hyatt has decided that their loyalty program, World of Hyatt, will be a “niche” program that would cater only to a small following of big spenders. The new approach is, in fact, diametrically opposite to where they seemed headed, after the collapse of SPG, when they were offering Diamond status to anyone who wanted it. I think that experiment was such a disaster that they decided to do a 180-degrees flip, got rid of the low hanging fruit, and packed all the benefits at the top, while making sure that only very few would be able to meet the requirement to enjoy the goodies…

    It’s by design, which means that Hyatt is no longer interested in being a big player in loyalty. “Quality”, and not quantity, ist alles… ”

    Time will tell.

  21. “Similarly, Hyatt also doesn’t let you earn elite qualifying nights for booking multiple rooms.”

    I believe the Hilton policy is the same, at least it was this way a few years ago.

  22. @RobPHX — Current HH T&C (March 1, 2017):

    “A Member may earn Base Points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base Points will be earned for all eligible folio charges incurred on both rooms. “

  23. @Lucky – I do totally agree with your last post, and I concur that they’re going to lose the people for whom 10-20 hotel nights actually make a difference as to whether they’re going to requalify. I don’t think Hyatt cares.

    My point was really to ask why anybody is surprised by this. IME, Hyatt has always been the least rewarding hotel program, unless you were a Diamond, and now that experience is shared by the Globalists. I also don’t think that anybody should be surprised if the other big platforms move that direction.

  24. “I also don’t think that anybody should be surprised if the other big platforms move that direction.”

    I doubt that very much. While Hyatt seems to be working very hard to limit participation in WoH!, Hilton has been doing the exact opposite, offering status matches/challenges even for their Diamond status, which they seldom did in the past. For those who know the program, the status matches/challenges are not surprising at all because this is what Hilton believes:

    “Affiliation with our loyalty program encourages members to allocate more of their travel spending to our hotels. The percentage of travel spending we capture from loyalty members increases as they move up the tiers of our program.”

    In other words, give them status and they will come!

  25. @DCS, thanks! I didn’t realize the policy had changed…..last time I paid for 2 rooms on the same night was in Feb 2014 and we only got credit for 1……this is a positive change for me….

  26. Hyatt is clearly trying to get rid of travel hackers. And their BRG is a scam. They are the first hotel group to deny rate on (Public rate, not some that one has to click through).

  27. @Greg Just. Stop.

    I rarely agree with Lucky. But he is 100% correct here. Also, the “other big platforms” will not move toward more-restrictive policies. More choice/competition and Airbnb’s $30B+ (and growing) valuation is just one reason among many others. Now stop retorting and trying to “win”. If you actually read his argument instead of just trying to advance your own, you’ll eventually understand why he’s right.

  28. @RobPHX — Actually, the policy has been in place for as long as I can remember. The last time I used it was in July 2011, i.e., 3 years prior to the time you said you got no credit. It can be tricky. Aware of the rule, I made sure to explicitly request credit for the two rooms I’d paid for. I suspect that I might not have gotten credit for the second room if I had not requested it before leaving the hotel…

  29. Multi year Diamond on both stays and nights and I’ve decided to not give Hyatt anything except award stays this year… This was NOT an easy decision. I have anywhere from 100-175 nights to put where I want, but losing the diamond point check in bonus hurts more than a little. Ultimately, as Greg mentioned above and I’ve written before, I am just bitter and pissed off enough at Hyatt about their 120 day free night rule that they can lose my business over it… I work super hard all year to juggle my work schedule with a ton of flexibility, and have often gone out of my way to stay loyal to Hyatt… Under this system I would have to put a lot of effort into getting back to Globalist only to get a free night award that I can’t possibly use, because all my personal vacation time come between November and February for the most part. It’s a kick in the you know what to those of us who take the time and effort – why not just deposit points? Or a 1 year expiration? Oh, because you want them to go unused… check.

    IHG spire with the bonus points package is easy and Hilton 2x point and promotions makes them a no brainer. I was stressed about giving up on Hyatt and up until this week was considering do my next 30 nights with them, but I feel great having decided to just give Hilton my next 30 nights and will feel just fine when I use my Hyatt points on vacation until the run out.

  30. @DCS, now you have me perplexed….I thought I contacted HH member services after the trip, I think I was Gold then, can’t recall if by phone or by email, but I seem to recall being told that only the first room qualified. Maybe because it was a Hampton Inn and not a full service Hilton? I would think that shouldn’t matter….anyway kudos to you for getting the credit for both. Next time I am going to have to be very careful to get it in writing from the front desk at checkout.

  31. Usually I don’t book more then one room, but reading this post I calculated my 2 room booking in January to find out that the spend was counted as base points for the 100k qualification to Globalist, while I will qualify on nights, I wonder if that’s a glitch or a policy?

  32. @noah I doubt anyone would read your “open letter”. Good god.

    It’s shocking that Hyatt would make such bold changes. I find their program to be way too complicated to try and understand. Good riddance.

  33. @RobPHX

    Hilton does not give you *elite night credit* for more than one room. Neither do Marriott or Hyatt.
    Only SPG gives this (so a 3 room, 7 night stay counts as 3 stays, 21 nights!)

    What others do is give you the base points for the spend on the supplementary rooms (3 for Hyatt, SPG and Marriott and 2 for Hilton). Now these points might indirectly aid you in status hunting in the programs where qualification by base points is a criterion (such as Hyatt or Hilton)

  34. Staying wherever I want is nice. Whomever has the best bonus point option, location and overall rate wins. If that’s a Novotel, that’s where I’m booking. Club access or mediocre breakfast isn’t worth the effort to earn it. I’ll pay for coffee and a croissant nearby instead.

  35. @Veneet — You make it sound as if earning base points credit on up to two rooms is something to sneeze at; it ain’t. For Hilton it is YUGE. In fact, Hilton is the only program that currently allows elite qualification based on the number of nights || number of stays || number of base points (revenue) || CC spend. For the past 10 years, I have invariably (re)qualified for Diamond based on the number of base points, which I usually reach after no more than about 13 stays (30-40 nights) — nowhere near enough toward fulfilling the night/stay qualification requirement for top elite status in other programs. I’d once made Diamond after JUST 7 stays because I’d already accumulated the requisite number of base points. This year, I am already 50% of the way to requalifying for Diamond on base points after JUST 5 stays. See?

    On the other hand, it was utterly boneheaded for SPG to award *elite NIGHT credit* for more than one room if the nights in those rooms were spent concurrently. A night is a night even if spent in different rooms! No wonder the program went belly up 😉

    || = “inclusive or” (logic, computing): A logical connective joining two or more predicates that yields the logical value “true” when at least one of the predicates is true.


  36. …which is why Hilton elects to make the top-tier Diamond the worst of all the programs…case closed. Anyone actually spending/staying to get Diamond, vs. the barely distinguishable & practically free Gold, should realize the opportunity cost of their time/$.

    DCS Lie Alert – I’ve never been earning more points in SPG than I am right now, between the two different promos ongoing. Hard for a “belly up” program to be that rewarding.

    Stop your intellectual dishonesty.

  37. LOL – I’m not the one being called out repeatedly by easily a couple dozen posters now for the lies, obfuscations, and generally douchebaggery…keep it up

  38. I think the bigger issue is the 120 day period for the certificate. I can see many people not being able to use the certificates whereas the minimum 25K points a diamond used to earn is far more valuable. That is something they could easily fix.

  39. As they officially announced one year with their set of changes back then, that they will not count free stays anymore, it is obviously, that it was no error, but an unpublished benefit.

  40. “Double Points for Being You”? Wow, they’re really targeting millennials here — participation trophies for hotel loyalty programs!

  41. Goodbye to Hyatt after 2 decades of Diamond status…. here’s the letter I sent to their CEO:

    It’s with sadness I want to let you know I am leaving Hyatt as a result of the new World of Hyatt loyalty program and figured you might like to hear why after two decades of loyalty that earned me Diamond status, I’m going in a different direction.

    Being midyear, I have evaluated my status with both Hyatt, SPG and Marriott. Given the new qualification to meet globalist at 60 nights, I have come to the conclusion I probably will not easily re-qualify at the top tier so I’m going to cut my losses midyear and switch my focus, loyalty and money over to re-qualifying for SPG Platinum status so I will enjoy those privileges in 2018, versus being a lower level status with Hyatt following so many years at the highest tier.

    Certainly if this was the whole intention behind why you changed the program, I’ve made the right choice.

    If not, I urge you to look into my situation further and better understand why you’re losing loyal customers like me to the competition. It might be too late to save me, but I assume your stock price and investors would like for you to fix this problem, if indeed it is even a concern.

    Hands-down, I do believe Hyatt is a better brand. While there have been some bumps over the years, overall, your properties are higher caliber and I absolutely love Hyatt like family, but I have to make the decisions that are right for me. With Hyatt’s new program offering, I just can’t continue under the current structure to qualify for top tier while there are other good choices with SPG/Marriott in the market that are less stringent to qualify and offer similar benefits at the top tier level.

    Thank you for nearly 2 decades, it truly has been a pleasure. I’ll miss your properties and Gold Passport, but not World of Hyatt.

    Hello SPG…

  42. Hey Lucky, I just finished up a 1 night stay at PH Toronto and 2 nights in NYC…one was booked using the hyatt credit card annual free night cert and the other using points. I received elite credits for all 3 nights. Has hyatt had a change of heart with regards to free nights and elite qualifying nights?

  43. I was a Diamond Member for 2 years prior to the Globalist system kicked in, Diamond Status the Perks where (Choose a nice welcome Perk with every stay (Bottle of wine and cheese plate, Free Breakfast) late check out and the Traditional point system, upgrades like most hotel’s or Booking website provided.

    Currently You get late check out & Breakfast, The traditional System upgrade upon Availability.

    Although you have to book 60 nights to qualify or 55 if you are currently a Globalist on an Average of $200 US dollars per Room in the us $12,000.00 minimum spend . If you are lucky

    Cost me personally $19,345 In My opinion to get Downgraded from the last program. I also change and SPG HAPPY NOW!

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