Hilton CEO Warns Hotel Service Cuts Are Permanent

Hilton’s CEO has warned that service cuts we’ve seen at hotels during the pandemic may be permanent, and that’s bad news for consumers and those working in the hospitality industry.

As you’d expect, hotels have adjusted their service protocols during the coronavirus pandemic, both as a cost saving measure, and also to limit interaction between employees and staff. Among other things, we’ve seen hotels:

Eliminate daily housekeeping
Either cut in-room dining altogether, or serve it in to-go bags
Eliminate some in-room amenities, ranging from minibars to coffee machines
Close bars, restaurants, and other outlets