Is This Hyatt Regency's Club Lounge Setup Cheap, Or Unacceptable? - Hyatt

Is This Hyatt Regency's Club Lounge Setup Cheap, Or Unacceptable?

Ben Schlappig — Wed, 15 Jul 2026 23:51:32 +0000

There are certain things we expect from chain hotels, either in terms of the guest experience, or in terms of what we get in exchange for our loyalty. After all, one of the benefits of staying with certain hotel groups is knowing what to expect.

Continue reading: Is This Hyatt Regency’s Club Lounge Setup Cheap, Or Unacceptable?

Share your questions, experiences, and thoughts below.

Leonard — Tue, 16 Jun 2026 22:35:48 +0000

Since I can not edit, I want to add to my message. It is not about the lounge since it is not an important part of the stay. IT seems from these post the property has tried to cut cost and the overall experience may not be welcoming which is a concern.

Leonard — Tue, 16 Jun 2026 22:30:30 +0000

Thank you for this information, I recently booked here to try another neighborhood. We stayed at the Hyatt Regency Churchill a few weeks ago and the experience was perfect and they just redid the lounge there. Now I will change my stay.

Jeffrey — Fri, 14 Nov 2025 08:50:55 +0000

Personally, I find this experience at Blackfriars to be much better compared to the tiny lounge space they tried to use shortly after opening. The breakfast buffet is expansive. The lobby lounge space is airy and comfortable and the canape and drink offerings are elegantly presented, always tasty, and sufficiently filling. They'll bring you more if you ask.

Active Foodie — Wed, 17 Sep 2025 14:37:17 +0000

I wanted to provide positive news to the new management team of HR Blackfriars. They listened to feedback from their elite guests and are making changes. Please keep an open mind to this hotel who has clearly listened to their guests and made changes to policies and training. We have taken your feedback and that of other guests, very seriously, and several adjustments have already been made. These include a broader selection of breakfast buffet options in the Regency Club, along with the addition of cooked-to-order egg dishes. We also added the availability of spirits and mixer drinks during the evening service from 5:00 to 7:00 PM. We continue to monitor guest feedback closely and will make further refinements as needed. We will also ensure that all guests are informed of any similar changes in future, not just returning guests. Thank you again for sharing your thoughts with us. While the changes were made with the intention of enhancing the guest experience, we remain committed to learning from this situation and making the necessary improvements to better serve our most loyal guests. I understand you have shared your experience on social media, and while we respect your right to do so, I sincerely hope you will also see that we are taking your concerns seriously and acting on them. I hope this goes some way to restoring your confidence in us and the Hyatt brand. Kind regards, Geoff. Geoffrey Hawkins Executive Assistant Manager - Rooms

FNT Delta Diamond — Sat, 13 Sep 2025 14:36:03 +0000

Hyatt is moving toward franchising and licensing like Marriott while focusing its corporate resources on resorts and all-inclusives.

JHS — Fri, 12 Sep 2025 19:33:58 +0000

Eve, thank you for pre-affirming our intentions for our “trip-of-a-lifetime” in a year. We have six Asian destinations in mind, including one stay each at a Sofitel, a Four Seasons, and a Raffles. I anticipate bacon and eggs, as well as hot and cold beverages. No Hyatts and no Marriotts this trip!

JHS — Fri, 12 Sep 2025 19:13:44 +0000

This Hyatt is giving any respectable Fairfield Inn or Hampton Inn a run for its money when it comes to a quality complimentary breakfast.

A puzzled Globalist — Fri, 12 Sep 2025 15:37:23 +0000

As a Globalist, I choose to remain with Hyatt because room upgrades at these properties are usually the most generous, if availability permits so. Their breakfasts & lounges are also the most consistent throughout the industry: If I am staying in a HR, I would expect in the morning a choice of 4-5 freshly cut fruits, quality cold cuts, nice-but-not-artisan pastry, a chia seed pudding in mango/berries (purée) or Bircher muesli, and a decent range of hot food options. This is the base line - you’d expect more in Asia or an expensive HR, and less in the U.S. or an apparently cheap HR. The case being presented in front of us (many loyal Globalists) is that a HR fails to set up a decent Regency Club, and further denies to provide a reasonably decent breakfast. HR in emerging Balkans, Africa, lesser-developed parts of Asia are all doing better than this particular HR Blackfriars in central London, situated in one of the world’s creamiest locations. Why such negative decision at HR Blackfriars could be cleared and not promptly reversed? A Hyatt not actively preserving Globalist benefits is at the thin end of the wedge, provided its limited network and above average rates. I am very puzzled. Hyatt should step in and fix it.

Tom — Fri, 12 Sep 2025 12:20:14 +0000

This is a Hyatt management problem. Hyatt’s upper management needs to decide whether it wants to reward general managers for excellent service or for cutting cost. If they decide that cutting cost is more important than maybe Marriott the next choice.