Emirates Skywards' Overzealous Account Audits - Emirates

Emirates Skywards' Overzealous Account Audits

Ben Schlappig — Wed, 15 Jul 2026 23:23:31 +0000

Emirates Skywards seems to be taking frequent flyer account audits to the extreme, and it’s something to be aware of if you’re converting points from a transferable points program. My friends at Juicy Miles have passed on some concerning data points they’ve had for client bookings, which I wanted to summarize here.

Continue reading: Emirates Skywards’ Overzealous Account Audits

Share your questions, experiences, and thoughts below.

Mark — Thu, 09 Jul 2026 19:53:44 +0000

did they resolve the issue? if yes, how quick?

Michael Rawlings — Fri, 06 Mar 2026 02:28:41 +0000

I opened an account, transferred points to upgrade my flight Now im audited... I cant even access my flight to cancel is and its in days... this is BS... I dont want this flight without the upgrade, the miles upgrade is available but I cant login... do I just eat the ticket now??? Wtf its 4k usd Such BS ... I already hate Emirates and just want to cancel everything and get my money back I called on hold for 2 hrs

TJC — Fri, 12 Jan 2024 08:55:11 +0000

Emirates put my Skywards account into “Audit” today. I had opened the account, converted American Express Bonvoy Points to Skywards miles, and booked flights in my name and my spouse’s (different) name all within a week’s time. I am happy to report that Emirates resolved the audit status within 12 hours (I sent them a photo of my passport) and I am booked, ticketed, and ready to fly! I am pleased to give them high marks for customer service (both in booking my flights with holds while my points transferred, and promptly resolving the audit status). Hopefully the audit issue’s discussed in this article are a thing of the past.

MJ — Mon, 12 Dec 2022 06:11:27 +0000

Just happened to me for my recent booking to my Family in Dubai. We had a ticket book with miles using a family account and miles used various family members to get a reservation done. The Fraud department flagged the reservation and denied the reservation with no clear explanation of why other than a suspicion of a violation. They don't take the time to ask detailed questions nor offer alternative options to resolve the issue. I believe this situation should have been handled much better than it was with a direct cancellation of tickets. Here are some better ways I believe the department should have handled it: 1. Have a conversation over the phone with an agent to discuss the conditions and explain the problems to the customer and give them a chance to provide further information regarding the violation to help clear up the violation 2. Offer alternatives to keep the ticket and possible reverse the violation if it was done mistakenly and 1st time offender that is not aware of all the terms. 3. Once the cancellation of the tickets the taxes and fees should be returned automatically as the tickets have been cancelled and the taxes will not apply. Explain possible alternatives to keep the existing miles and explain clearly how the accounting was done for the miles restored. This would offer a more equitable way of resolution and transparency to the process. This is a sure shot way to lose faith with genuine customers who have been travelling with Emirates for many years. I am not sure if Emirates would be my 1st choice to travel to Dubai anymore. I have to now find an alternative to fly to enjoy my holidays with my family. They certainly ruined it.

Rachid BA — Wed, 17 Nov 2021 14:11:24 +0000

Exactly same happened with me...its very irritating not to have anyone to speak to and just wait "forever" for the email reply

Fahim — Mon, 15 Nov 2021 15:55:27 +0000

I transfer my points from my Amex account and booked ticket for myself. They put my account under audit. I sent them documents they asked but they have not opened my account. I did not book ticket for anyone other than myself from account but they still put my account on hold. I sent few emails after sending in documents but they don’t seem to care. Do not transfer your points in to emirates as they can just lock your account without any explanation. They are thieves. I would choose another airline.

EZ — Fri, 12 Nov 2021 01:35:36 +0000

My point redemption transaction got canceled when I tried booking my girlfriend's ticket after mine, and then my account got locked. It keeps telling me to reset the password, but that doesn't gain me access. Talked with a cs rep, and she basically said I have no power other than making a manual reservation for you, talk to the guys in the back office, who can't be called directly for some reasons so I have to initiate a live chat session and ask them to get me in touch with the "back office." Got an email address of SkywardsDataInt@emirates.com (seems consistent with the post), and was told to attach a copy of my passport (also consistent with the post) and hopefully they'll get off their ass and restore access to my account so I can book my ticket.

Gg — Thu, 28 Oct 2021 13:01:14 +0000

I got the audit email today, transferred in about 500k points from Amex and citi prestige. Booked 2 award tix, 1 in F for myself and another in J for myself plus 2 other pax. Hoping they reply to my docs soon since I have a third award on hold, this is definitely overzealous. Has anyone gone through this process, can you share if it is ever done in a reasonable amount of time?

jeff — Tue, 12 Oct 2021 13:34:49 +0000

wondering if you opened the account the same day you transferred points and that's what triggered the audit? if you used a company that helps you use your own frequent flyer miles to book the ticket/travel agent and that's what triggered the audit? either way none of these is grounds for account to be held in some sort of purgatory! i'm going to contact american express. this is ridiculous.