Alaska Wrongly Denies Family Boarding, Then Kicks Them Off Next Flight Over Seat Dispute - Alaska

Alaska Wrongly Denies Family Boarding, Then Kicks Them Off Next Flight Over Seat Dispute

Ben Schlappig — Wed, 15 Jul 2026 23:53:47 +0000

A family of four booked a ticket on Alaska Airlines, only to incorrectly be denied boarding due to the airline having some sort of a glitch in its system when it comes to visa requirements. They were rebooked, only to be downgraded, have similar issues on the next flight, and nearly miss their flight. But…

Continue reading: Alaska Wrongly Denies Family Boarding, Then Kicks Them Off Next Flight Over Seat Dispute

Share your questions, experiences, and thoughts below.

Dan — Sat, 27 Jun 2026 00:39:29 +0000

All the airlines that serve Missoula outsource their frontline staff thru a subcontractor (including ground handlers). The check-in agents also become the gate agents at boarding time. Maybe if it was actually As personnel employed and deployed to MSO, it would be different? I've had a poor experience there before myself, but nothing of this level.

Al — Fri, 26 Jun 2026 16:06:46 +0000

Pretty sad on Alaska's part HR needs to either retrain employees or let them seek other employment.

Michael M — Fri, 26 Jun 2026 02:34:56 +0000

TOTAL BS on the part of the airline!!! The family should receive a complete refund from Alaska Airlines and then $ome for the fiasco. As for the 2 employees involved in the end of this, KARMA is going to get you right in the boo-boo!

GS — Fri, 26 Jun 2026 01:45:18 +0000

Alaska sucks most of the time. Their agents are pretty dumb. Delta is always my favorite.

Regis — Fri, 26 Jun 2026 00:25:16 +0000

Lol, as if the Swiss need visas to visit Canada, the US or anywhere else in the world. The most visa-free passport in the planet.

nomarkup — Thu, 25 Jun 2026 22:56:00 +0000

Was the first flight a "Skywest" Alaska flight, or an actual Alaska flight? It may not matter, but Alaska flies both 737's and Skywest has a E175. Just curious which "crew" started this?

Another reason not to fly — Thu, 25 Jun 2026 22:22:12 +0000

Why are the airlines tasked with visa enforcement in the first place? That should fall on government of the country they are entering. If they arrive without proper documentation then it falls on that governments agency to enforce their rules not the airlines that can't possibly know all the rules.

HorribleUSAirlines — Thu, 25 Jun 2026 21:24:05 +0000

Agreed... There is no such thing as Purser on US airlines anymore.... Period. They have a "lead" Flight Attendant, that lacks any authority, supervisory control, problem solving discretion or any advanced training... It's a joke.... US Airlines are at the bottom of the barrel with the worst of the worst international airlines for service.. at the gate, in the air, or on their customer service lines, where most people have little training to comprehend what they are doing... shameful... American exceptionalism indeed.

Fed UP — Thu, 25 Jun 2026 21:19:07 +0000

Agreed... The should have transported them to Seattle, and then the family could have taken the train, bus or rented a car...