Bad: Fairmont Udaipur Cancels Booking, Doesn't Apologize, Offers Nothing - Accor

Bad: Fairmont Udaipur Cancels Booking, Doesn't Apologize, Offers Nothing

Ben Schlappig — Wed, 15 Jul 2026 23:52:24 +0000

I’d like to award the Fairmont Udaipur Palace the prize for the worst handling of canceling a guest reservation that I’ve ever heard of. And that’s quite an accomplishment, because there are a lot of hotels out there that don’t actually care about hospitality.

Continue reading: Bad: Fairmont Udaipur Cancels Booking, Doesn’t Apologize, Offers Nothing

Share your questions, experiences, and thoughts below.

dfw2sea — Thu, 18 Dec 2025 19:29:17 +0000

Funnily enough, my worst stay in India was also in Udaipur, where I got food poisoning from my hotel’s restaurant. (I know this for a fact because I only ate from them during my whole stay, in an attempt to avoid getting food poisoning.) I told them about it, but they then had the gall to say “waiting for your review and expecting 5/5 stars”. I know this is the way they talk in India, but it’s a serious turn-off for foreign guests. I don’t want to return to Rajasthan ever again. It is beautiful but full of headaches and miserable travel experiences.

99 Luft Stanzas — Thu, 18 Dec 2025 16:48:12 +0000

It's objectively inaccurate to say customer service is better in India than USA. It's so variable and contextual as to be a meaningless statement. Yes, if you're rich and you go to expensive exclusive hotel chains then it's going to be better than fleabottom hostelry - that's true in America too. The good news for your argument is that Indians (literally the Patel clan) own and run huge numbers of hotels in America, already a massive double digit proportion of the available beds. The bad news is your customer service miles may vary because things are increasing ran like they were in the old country. Which brings us back to the original point. Blanket statements like India >>> USA is kind of meaningless when Indians screwed up the service industry in both countries and the only way to escape that is with lots and lots of money.

99 Luft Stanzas — Thu, 18 Dec 2025 16:37:58 +0000

Frau fleur, drop a streetview pin on Google Maps randomly. Tell me what you see. Chaos and trash. Do it again. And again. Find a clean and civilized spot? No? Could do it a thousand times and have rhe same result. Chaos and trash everywhere - could be middle of the big city, could be random wilderness. Maybe your definition of shithole is different to everyone else with eyes.

David — Thu, 18 Dec 2025 12:27:15 +0000

Fully agree. We had the pleasure of enjoying several Indian weddings at JW Marriott Khao Lak two years ago, where 2/3 of the hotel facilities were blocked and service for regular customers was a disgrace. The first one was kind of interesting to observe but thereafter it got pretty disturbing all day and night long. Only after complaining several times with the GM there was some lackluster compensation.

Azamaraal — Thu, 18 Dec 2025 11:09:00 +0000

Hilton policy is to provide free an equivalent say at another property equal in value and compensation of $100 plus transfer. Got "walked" two days in advance in Hanoi and was given required compensation per Hilton policy at the time.

Florian — Thu, 18 Dec 2025 10:46:06 +0000

I do not like to call anybody racist but calling one of the oldest and most developed countries. shit hole is just that…racist

EN — Thu, 18 Dec 2025 10:34:11 +0000

I've something like this happen. Less than a week before, they tried charging my card and it failed. Even though the same card worked for other hotels I had booked for my trip before and after the attempt. This has happened to me many times in the past, Everytime the hotel will try again or contact me for another card. This time they just cancelled it. I saw the email come in and responded immediately offering a different card but they said the room was gone. Nearly all hotels were full at this time because it was peak tourist season. They offered another hotel 45 min out of town. I ended up paying double to book another hotel. I suspect they saw I had booked at a very low price and took the opportunity to try to make more money.

Florian — Thu, 18 Dec 2025 10:18:22 +0000

Excuse me India not a civilized country? Disqualified.

Grzegorz — Thu, 18 Dec 2025 09:35:43 +0000

Just typical customer service level for this region. Take note and go to a civilized country, like Thailand, Indonesia or Vietnam - and there's less risk of being pelted with cow manure.