Chase Ink Card Extended Warranty Protection

Filed Under: Chase, Credit Cards
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Update: This article contains mentions of Ink Business Cash℠ Credit Card, Ink Business Preferred® Credit Card and Ink Business Unlimited℠ Credit Card whose terms have expired and are in the process of being updated. All other offers reflect accurate offer terms. Learn more about the current offers here.

Chase has one of the best portfolios of business credit cards, which offer just about everything I look for in credit cards — great welcome bonuses, big spend category bonuses, and useful perks.

I’ve written posts about the Ink Card bonus categories as well as the Ink Card car rental coverage, and in this post I wanted to look at the extended warranty protection offered on the Chase Ink Cards.

First let’s talk a bit about the cards in general.

The Ink small business cards have great welcome bonuses

These three cards offer the following welcome bonuses:

These are among the best bonuses we’ve seen. I consider the 100,000 point welcome bonus on the Ink Preferred to be the single best welcome bonus out there right now (I value 100,000 Ultimate Rewards points at $1,700), while I consider the 50,000 point welcome bonuses on the Ink Cash and Ink Unlimited to be the best bonuses right now on no annual fee cards.

Best of all, you’re potentially eligible for all three of the cards. For example, I have all three of them, as I’ve had one for years, and picked up the other two last year.

The Chase Ink Cards offer bonus points in a variety of categories

Not only do the cards have great welcome bonuses, but they have some of the best bonus categories of any business cards:

  • The Ink Business Preferred® Credit Card offers 3x points on the first $150,000 of combined purchases per cardmember year on travel, shipping purchases, internet, cable, phone services, and advertising purchases made with social media sites and search engines
  • The Ink Business Cash℠ Credit Card offers 5x points on the first $25,000 of combined purchases per cardmember year on office supply stores, internet, cable TV, mobile phones, and landlines, and 2x points on the first $25,000 of combined purchases per cardmember year on restaurants and gas stations
  • The Ink Business Unlimited℠ Credit Card offers 1.5x points on all purchases

Since you can get multiple of these cards (and only one card has an annual fee), this is potentially a way to stack several great bonus categories to earn 1.5-5x points per dollar spent.

All three Chase Ink Cards offer the same extended warranty protection

Hopefully the above demonstrates how great the welcome bonuses and bonus categories on these cards are. In this post I wanted to focus on one of the useful perks offered by all three of these cards — extended warranty protection.

Since many people aren’t familiar with the specifics of this, I wanted to look at that more closely. Note that these cards aren’t necessarily the best for this benefit, as some Citi cards offer 24 months of protection rather than 12 months of protection. But that’s a topic for a separate post.

What is credit card extended warranty protection?

As the name suggests, the idea of credit card extended warranty protection is that the credit card issuer will extend the warranty you have on select items when you use the card to pay for them.

This benefit is with the credit card company rather than with the company that produced the item, so you’d have to file all claims through the Chase Benefit Administrator.

What you need to know about Chase extended warranty protection

Extended warranty protection extends the time period of the original manufacturer’s US repair warranty by one additional year on eligible warranties of up to three years. This is up to a maximum of $10,000 per claim, and $50,000 per account. Be aware that:

  • You must charge some portion of the item’s purchase price to your card (or use rewards points earned on your account); it’s fine if the purchase is a gift for someone else
  • The warranty is secondary to any service contract or extended warranty you have purchase or received
  • Items purchased outside the US are covered as long as they are purchased with your card and have either a valid US repair warranty of three years or less, a store-purchased dealer warranty, or an assembler warranty

The following items are not eligible for this benefit:

  • Boats, automobiles, aircraft, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle
  • Any costs other than those specifically covered under the terms of the original manufacturer-written U.S. repair warranty, as supplied by the original manufacturer, or other eligible warranty
  • Items purchased for resale
  • Rented or leased items or items purchased on an installment plan and for which the entire purchase price was not paid in full at the time of the occurrence
  • Computer software
  • Medical equipment
  • Used or pre-owned items

How to file a Chase Ink Card extended warranty claim

You need to contact the Benefit Administrator as soon as possible upon learning about the product failure, no later than 90 days after the product failure. You can contact them by calling the number on the back of your Chase card.

They’ll ask you some preliminary claim information, direct you to the appropriate repair facility, and send you the claim form.

You’ll then need to submit the following within 120 days of product failure:

  • Your completed and signed claim form
  • A copy of your card receipt
  • The itemized store receipt (if more than one method of payment was used, documentation linking the purchase back to the account must be included)
  • A copy of the original manufacturer-written U.S. warranty and any other applicable warranty
  • A description and serial number of the item, and any other documentation deemed necessary to substantiate your claim. This includes bills and, if necessary, a copy of the maintenance record and receipts.
  • The original repair order

Once the documents are submitted, the Benefit Administrator will decide whether your item needs to be repaired or replaced. Typically the Benefit Administrator will pay the repair facility directly, though as needed you may be reimbursed, and if that happens, it should be within five business days.

Bottom line

Typically I decide which credit card to use for a given purchase based on how many points it offers. However, credit cards often have additional purchase protection that’s worth considering as well.

Extended warranty protection is hopefully something that you don’t need a vast majority of the time, though it can be incredibly helpful in those instances where you buy something and it has issues outside the traditional warranty.

The Ink Business PreferredInk Business Cash, and Ink Business Unlimited, are worth using for the great bonus categories they offer, so it’s worth knowing about the extended warranty protection they offer as well, should you ever find yourself in this situation.

Lastly I should mention that you should always consult your Guide To Benefits to make sure you’re up to date on the latest terms.

Have you ever used a credit card extended warranty benefit? What was your experience like?

Regarding Comments: The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.
  1. Is this the same as the Ink Preferred cell phone protection? Could I use my Ink Cash card for cell phone coverage or is this something different?

  2. And in a bit @Debit will slam white Republicans, demand more flight review, and complain how this blog makes money from Chase.

    You got to love the community here.

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