As I was escorted onto the plane I was greeted by a guy who was standing on the jet bridge. At first I assumed he was an airport supervisor or something, given how much Air India seems to value this San Francisco flight. He introduced himself as Sandip, took my boarding pass, and escorted me to my seat, 2A. At it turns out, he was one of the senior first class crew!
Within a minute the cabin crew in charge, Havanda, came by to introduce herself and welcome me aboard. I could immediately tell this would be a very different flight than my previous one. Havanda was just so nice that it couldn’t help but put a smile on my face. She had one of those smiles which warms your heart, and such a soft presence and positive attitude.
Then a couple of minutes later the captain came by to add his welcome aboard as well. He was every bit as kind as Havanda and Sandip, and welcomed me aboard. He seemed proud of this new route, and even indicated he had worked the first ever Air India flight to San Francisco (“you can see me in the inflight magazine”). He also paid compliments to the cabin crew on the flight, indicating they would take great care of me, and that I was especially lucky, since they usually worked flights for the prime minister. For some reason I wasn’t surprised!
He explained the flight time, and how well this route was doing for Air India, given that every economy and business class seat was occupied. Captain Pais did the same thing for each first class passenger. Later in the flight I found out that he’s actually Air India’s general manager for customer service. Cool!!
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